Urban Kitchen is the best place to have your morning breakfast and lunch around the Reigate area .All the staff working there are incredibly friendly. Hannah’s customer service can only be describe as super excellence. She is highly experience in dealing with customer queries or issues. Since I was recommended crispy chicken wraps by her, as one of the their best menu, I have never been disappointed. I have to commend Anah ( the manager) for making the restaurant environment absolutely neat and the atmosphere absolutely super friendly.
So I've waited a couple days to put this review up as I really had to format how I to describe my own and my best friend's gratitude for your customer service. My best friend had suffered a gal stone attack the night before and after surviving most of the day without food she and I (out of friendship hadn't eaten either) had hit a wall . We ran round looking for jacket potato's and were guided by your staff (very kindly might I add) to morrisons cafe which we recoiled from due to the 30 minute wait. Only to find ourselves an hour later back at your doorstep ordering a full fat lunch with much concern. However ALL of you not only helped make the meal almost entirely fat free but for the sake of me? Almost dairy free to! We devoured this food with much delight and hunger that even when we left we found ourselves circling back ready to get another bite! Your stores generosity really did make our day and beyond just serving us good food? You made us feel normal and included.
Lovely coffee and food.
Staff were also very polite 👌
Just popped in for my first UK Wrapp and coffee having been told great things by colleagues.
The Ven (spicy Chicken Wrap) and a Cappuccino. The most delicious wrap I have had in a long time, Generous fillings, Toasted perfectly, Wrapped and presented well. Great tasting well made coffee and all served by very polite staff.
Needless to say.... ill be back.
The coffee is about the best in town. The staff are polite and helpful. The customers are quite eccentric and beautiful. You can be sharing your table with a top barrister or actor. Everyone is friendly and you can relax outside watching the world pass by...it does get busy
Food is good serving both lunch and breakfast.
There is nothing remotely "urban" about Reigate, not figuratively and not literally. But do not let the name of this little treasure full you. This place is definitely worth a visit. The staff are friendly and helpful, the prices are reasonable and the food is great. I had the breakfast burrito and I will be returning for the lunchtime equivalent. Who knows, I may even go for the full house. An easy 5 star review #supportlocal
Nice, tasty bagels and a good homemade soup. I'm a bit of a coffee snob and the flat white was a little disappointing. As an independent coffee shop would love to see a bit more flavour or freshness. Be great to see some selection of independent coffees as well.. But I am a coffee snob!
Have only ever been for breakfast. However has always been a good experience. Tasty bagels and friendly staff. Coffee is good. They do often seem to forget things in my order but quickly correct when I remind them. Ressently changed things around so feels more spacious than previously.
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Urban Kitchen has a coffee shop and then Urban 9 (restaurant type cafe by day, cocktail bar by night) so I'll review them separately:
Coffee Shop: The coffee provided here is without doubt the best coffee in Reigate. It is so smooth without a hint of bitterness. Even my wife (who hates coffee) will drink an Urban Kitchen cappuccino. They even put real chocolate flakes on top rather than the powdered kind at other chains. They also have a range of smoothies which are very good, however if you're after a quick sandwich they only do bagels (which take ages to come) and given they're so small with a hole in the middle are also very expensive.
Urban 9: I've never been in the evening so I can only comment about this during the day. The service here is awful. I really want to like it as once your food arrives it is really good. However I'm not entirely sure what takes so long. Do not go here if you only have 30 mins for lunch. You need at least an hour. I've been a few times and everyone is in the same boat, sitting around waiting for their food to arrive. If they could fix this (the menu is large so maybe it's too much to handle?) then they'd be onto a winner.
The overall quality of the food and drink here is good, however the service is slow and it is a little pricey.
The best coffee we have tasted in years Friendly helpful staff & most delicious hot & fresh tasting food .
I don't often leave reviews , but had to this time , it was so good !
Had a Doctors Order fresh juice and decaff coffee which were both very good. Only give reward stamps for hot drinks purchased which seems a bit mean.
Really great breakfast spot, the bagels and coffee are delicious. We were served quickly, staff were friendly and the price was awesome. Will be returning soon.
Great coffee and bagel and avocado smash and Portuguese tarts. ☕😋😋😋
Lovely decor and nice place to sit and take in Reigate. The staff were very pleasant.
A bit slow when busy, and limited vegan options. Very tasty and good value for money.
They delivered a large order for a party of mine on time, and with a smile. Great tasting food too! Highly recommend
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