Daniel Carter
I’d like to preface this by saying I’ve been to the Yorkshire Lass many times this year and will continue to do so. Today the establishment had an off day service wise which I will talk about here. All other of my many experiences have been top class which is why they deserve top marks still.
We arrived for our booking and were told the beef was sold out and only gammon or chicken were available. Although not ideal and our first choice we went with ordering the gammon.
Despite the fact it was an off peak spell for the establishment with spare tables aplenty… Service was not on the ball today. Knives/Forks pots were empty and not stocked up, neither were the supplementary sauces such as Mint. Empty plates were left for a while on tables before being collected. Despite this it took just over an hour to get our dinner out.
Anyway, the waitress came to my table at the hour mark and asked if ours was a takeout order. I said no and became worried. Five minutes later the waitress returned with the food and announced they were chicken dinners and not gammon.
I told the waitress we ordered gammon who then went to speak to the kitchen. When she returned she relayed the information that apparently we were told gammon was out of stock which was a complete and utter lie, it was only the beef that we were told was not available.
Now, someone behind the counter has either made a mistake, the chef could have fancied the last few gammon slices for themselves or more likely they took so long to get the food backlog out that they overused the gammon originally available an hour prior.
To me, this whole review would have been avoided if I wasn’t blatantly lied to my face. Admitting they’ve made a mistake I’m fine with, but please don’t put it on a customer who has done nothing wrong.
We ended up eating the chicken dinner which was lovely quality at as always. I’m always fair with my assessments. I just write this today because the service can’t drop the ball again as I like this place and want it to succeed. Our tables were not the only ones with issues with orders so some of the service team / kitchen team of Sunday 3rd September need to up their game from here on out.
Thank you for your time.
jamie alvis
Very impressed with the new look. Pizza was awesome and you need to get the Beatles Unplugged back. Second time of seeing them. As a Beatles fan. I can confirm this duo are fantastic.
Bernadette Doherty
We have just had a ball of a weekend and couldn't fault our stopover at The Yorkshire Lass!! Lovely service, community owned, clean, the best shower I've had in my life and spotless facilities! Will definitely be returning soon!! From, the T4's!
curly wurly
Lovely fresh food, good sized portions, very good value for money. Small parmo and chips £5.50
YVONNE Woodgate
Had a fantastic day and night stop over in our Motorhome. The Staff were lovely, food amazing value, the shower & toilet facilities were very clean. Well will definitely be back.
Mark Labanowski
For a local pub, the food was exceptional and very reasonably priced. Plenty of draught beers to choose from, and a friendly atmosphere.
Tracey Wilks
Always get a lovely warm welcome when we go ,the food is lovely and good menu to choose from .
Bri White
Great local pub, brilliant food, lovely atmosphere and really friendly staff
michelle
Lovely Sunday dinner served here
Colin O'Hare
Nicely redecorated. New owners
Great food with quite a good menu and pretty cheap. As a Pescatarian there was plenty of choice on the menu. Good selection of drinks and really friendly staff. Recommended.
kev leader
Great all round Sunday lunch and great value. Lovely staff and good beer.
Lynsey Simmons
Food was lovely, friendly staff and a clean environment.
Peter Lloyd Lloyd
A nice stop over, only 5 pitches. Good and very clean facilities. Good bus links. Very friendly staff.
Elaine Pilkington
Great pub, very friendly, great food. 💯💯💯
Danny Waller
Been twice now food excellent really enjoyed it
rob w
Great food fantastic service, not to busy .
Heather Prouse
Excellent sunday roast. Very good value piping hot and super tasty.
Very friendly staff.
Shaun Carter
A lovely pub with the most friendliest staff situated in a lovely place. The food here is immense and during the cov19 pandemic all rules have been followed to a T. A very good selection of soft and alcoholic drinks are served here. A great place if you have children too. Highly recommended by myself and other friends who I have the pleasure to visit this beautiful establishment with.
Marc Bell
Friendly and knowledgeable staff and the Sunday dinner was amazing. Very good for people who are gluten free / coeliac. They provided gluten free Yorkshire puds and gravy and a big selection of roast n veggies. Highly recommend a visit!!
Julia Moscrop
Came yesterday for Sunday lunch it was our second visit and it certainly won't be our last. Just as well we booked as it was extremely busy but we were shown to our table straight away by a lovely hostess. Food was gorgeous, I've never seen as much choice of vegetables and the beef and gammon were delicious. At less than £10 for food and a glass of wine it's incredible value for money, highly recommended
Shane Manning
Lots of variety, vegetables and meat served by friendly staff would definitely recommend the place and go again
Jules Haw
After good recommendations from friends we went for Sunday lunch today and we weren't disappointed,the best pub lunch by far and very friendly staff see you again soon xx
Debbie Bromby
Both myself and my son thoroughly enjoyed our food tonight. Great menu, great prices, great food, highly recommend. Also fab place to see local bands play on a weekend xxx
Jef Trowsdale
Have been for Sunday Lunch 3weeks in a row now and the food is fab. Three plate size options for the hungry, famished or downright starving. Well worth a visit if you haven't already.
Abbie Russell
Heard great things about this place, tried it, a metal object in my turnip all apologised but no discount or refund offered at all. Very disappointed. I don’t expect to eat my Sunday dinner and have what looked like a paper clip in my food.
Sue Taylor
Our 1st visit to Yorkshire lass for a meal and it won't be the last .. food was amazing . I had chicken parmo it was gorgeous with lots of home made chips , homemade coleslaw , salad and garlic mayo . Very good value for money 😀😀
Geoff Taggart
Really impressed. As good a Sunday dinner as you will get anywhere. Great value, biggest selection of veg I have seen and really helpful staff.
Konrad Nick Nicholson
Just took my mum here for tea was absolutely gorgeous we both had s small Parmo which was amazing well worth a visit you’ve got to try it !
Kendra Sanderson
First time in and had a fantastic meal surf and turf, staff was friendly and polite, will defentialy be coming back x
Ashleigh Wilkinson
Lived in new marske 3 years and finally got to eat out for my uncle's birthday. Food was lovely and great priced. We will be back very soon and a child friendly place to bring my own kids too. Thank you �
Donna Jane Taggart
just had the most gorgeous Sunday lunch carvery here. plenty of choice and very tasty. couldn't fault it. would definitely recommend it. we will be returning !!�
Jeff Dobson
Great pub food fantastic definitely recommend 👍
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