I’m very often customer of McDonald’s and always I get very good feeling about customer service what they provide every single time they are happy to help ✌🏼
Not very fast service and had to go back for a missing item but to be honest other than that, the food was great so I can’t complain! We’re all human and make mistakes sometimes, have a great day guys!
Fantastic experience at this McDonald’s but mainly due to the cleanliness of the place, the guy was so meticulous with cleaning. The chairs and tables were just spotless I think he was called Liam but he took such care and attention had to mention it, even making little saucers for ketchup and bbq sauce so help with any spills ! He’s a credit to you McDonald’s! Great experience today
The staff on site are always helpful, there's a lovely female there deals with the cleaning side and helping out with other stuff, totally forgotten her name, But She's an absolute Star, Always Helpful, Credit it where Credits due, she's always happy, and goes out of her way to help us out.. #Great TeamWork, #Mcdonalds Petersfeld.. #RSH..
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I have Coeliac Disease which means I have to adhere to a strictly gluten free diet 100% of the time and although there are very limited gluten free options at McDonald’s in the UK for us coeliacs, I have to give a special commendation to Mya (Customer Experience Leader I believe) who made sure I not only had food options, but made me feel so comfortable and safe. She took ownership of my meal herself and went over and above what I usually experience at McDonald’s, such as putting on gloves to make my meal, making my chips fresh so they would not be contaminated by gluten-containing foods and packaging up mine and my partners meal in separate bags. I’ve never had this in a McDonald’s before, just usually given the allergen leaflet and fobbed off as they usually say they aren’t allowed to answer questions. She was so good at communicating all the steps she was taking to ensure I was safe. It was amazing service, and I’d really like to extend my thanks to Mya.
Sometimes we just wanna have a McDonald’s and feel safe, and Mya made my week for sure!
Always a great experience at this McDonald’s. The staff are so polite and friendly and our orders are always correct. Highly recommend
It was very busy when we arrived as it was Sunday lunchtime but we soon found seats for all of us. The food came out quickly and one of the sandwiches, fillet of fish, wasn't liked due to the sauce so they swapped it for one without the sauce with no problem. The restaurant was being cleaned constantly and was very well staffed. The staff were very nice, friendly and helpful. We never usually eat at McDonald's but this was a very pleasant experience and would happily go to this one again.
A very clean McDonald's, cleanest I've ever seen actually.
Food always hot and we like going to this one even though its a little further for us to drive to
The only downside is the parking and set out of the car park.
Difficult sometimes to get a space and when drive thru busy, the queue is an issue, also not very well signposted from the road as lorries often park near the entrance.
Even thought we arrived 15 minutes to close the staffs were polite and rushed but allowed us finish our meal, thank you.
Mya the Customer Service Manager here is irreplaceable. Such a beautiful person who was incredibly helpful when my mother and I were having issues. She wasn't happy until we were happy. This location has a gem in her. 💎
Loved to go alwyz, quick order and service
The food is served ASAP and in good quality also I enjoyed the fries so much it was crispy and fresh
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