I absolutely loved this café, the area was clean and tidy, the staff were friendly and approachable, the service time was good considering we were there at lunchtime (12.30ish) and most importantly the food was so delicious! The menu has a good selection of snacks and meals both hot and cold and a large selection of drinks. Although it was busy the seating layout made it possible to have a conversation without feeling that you were struggling to be heard. The food is reasonably priced as the quality is exceptional, just what you would expect from M&S. I would definitely recommend this café and I will be returning 😊.
Lovely lunch on Friday 9th June Excellent service from Cyrus a lovely personality you are very lucky to have him
Stopped by for lunch today, we have done this a few times, the food and service is always great. Today they told us there would be a 30 minute wait for food because of some fridge issues they had last night, 40 minutes later a staff member came over apologised, gave us a full refund for the food and said our food would be out shortly, 5 minutes later the food came and it was tasty as always. I went to the fridge to buy another bottle of cider and they said it was free because of our wait. Couldn't fault them.
Waited what appeared to be a long time for our all day breakfast. Mentioned this to the waitress who immediately apologised and offered to refresh our tea. I accepted and really enjoyed the meal. Well done M &S for rectifying the situation. Other restaurants should note.
I enjoyed a lovely scone with cream and jam! Staff friendly and helpfull overall. The enviroment clean, spacious and welcoming, variety of options including traditional cakes... i only missed the tarts and biscuits that one gets from the bakery but i suppose thats how would get their customers to spend more money. I would recommend and enjoyed my visit today.
Thanks.
M&S Serpentine shopping centre not Brotherhood
The staff are always helpful and pleasant and the coffee is good. The staff are very overworked due to staff shortage but as previously stated they do not let it get them down and always have a smile. The only reason it didn't receive 5 stars is due to the works canteen furniture and surrounding. If the cafe had been put near the entrance it would have benefited from natural light and been able to spread out into the square at the front of the building Costa have taken advantage of this.
A good selection, but by God they are slow unless they have a younger team working the coffee machines. Friendly, but slow service. Usually clean and a good menu selection for a quick bite cafe of this type - Just needs the quick bit sorting...!
We took the lift to floor 2 men's department and found exactly what we were looking for
We then went to the cafe and my daughter had a panini and tea, I had a sandwich and large cup of coffee. The meals were very tasty and the drinks were hot
Unfortunately there was an awkward customer in front of me. People who came in after me which was 4 couples went to the other till & got served first. This was in the restaurant. I don't like complaining so I kept quiet!
Very pleasant jacket potato with tuna and sweetcorn and salad plus fresh coffee and walnut cake at reasonable price. Nice setting.
Always a good place for a quick bite :) can be very busy, but lots of choice on the menu and friendly staff
Tasty food and drink at competitive prices. Always consistent quality and excellent service from friendly staff.
I love shopping in this M&S, It's handy to get to & a lovely size shop to have a look about. The staff are all lovely, helpful & friendly.
Consistent standard of service and quality of food but not a lot of space for pushchairs and wheelchairs
An error has occurred! Please try again in a few minutes