We went to eat at this restaurant after 5pm and they only had a combo set for £9.50 offered after 5pm, so I ordered that.The taste was good but on the side menu's corn ribs and main burrito ingredients were lukewarm.
(I wanted piping hot) I gave it four stars because the female staff who served us was cheerful and friendly.
Had an absolutely fantastic experience today. Mainly served by Cheryl, she is a credit to the store and really amplified our entire experience; so lovely, polite, kind and genuine. She was also particularly aware whilst serving of us dietary needs and the fact that one of us ordered a vegan option, which is quite rare. Also had a brief interaction with Love who too provided great customer service, with her lovely, kind and genuine demeanour. Amazing experience overall significantly enhanced by these two wonderful ladies
The entire staff was very cheerful and helping. As a first timer they made me feel very welcome. I would like to specially mention Chloe who was greeting everyone coming in with a very warm smile! ❤️
Had a naked burrito from Tortilla... Looks delicious 😋 The staff who served me (Ty and Semira) were both lovely!
Also got free chocolate covered churros for doing a review aswell!
Love this place! Friendly staff, always great food matching my needs and also very good price! I know I can always come here and eat great food!
Cheryl and Samira took my order, both of them were absolutely amazing, even if Cheryl tried to sell me a frozen margarita at 6:30 LOL. Jokes aside, they foster an amazing environment at this restaurant, are crystal clear with what they offer and have definitely gotten themselves a repeat customer! Brilliant service and lovely people.
The food was lovely I cleared my plate (photo for evidence) staff Cheryl and semina were lovely and made sure we knew about the two for one offer on tres tacos which then were free because I had a free main voucher which meant we could get sides with the extra money I had 🤩 place was clean and friendly
Cheryl was amazing whilst serving me and my wife, she was extremely patient with us. I loved the attitude she has towards her work. It clear to see she takes pride in her work. Also chloe was extremely friendly and easy to talk to. Thank you guys fantastic customer service overall. Also, thank you for the chips.
Love Tortilla, I come here really often and have a loyalty card. Cheryl made me and my friend lovely burritos and even some amazing churros!!
Honestly I go here every week and the food is always so good and for a great price. Having a loyalty card is actually worth it if you pass through often and the atmosphere is always buzzing. The staff are always so nice and accommodating and Ray is always a joy when they serve me. All around a great experience 100%recommend!!
I have always loved Mexican Food. Tortilla is the best chain on the Market and the Vic Centre store has never done me wrong. Music is the right volume, food is consistently great and the staff all have a great attitude. Big shout out to Ray, who is especially personable and provided a lovely and friendly service 💌
Brilliant place with traditional Mexican food! The burritos are delicious, even nachos with cheese dip were really good! This place has a fantastic vibe and atmosphere! Value for money. Very friendly and helpful staff. Highly recommended for Mexican food lovers!
Cheryl was fantastic, great service. The same can not be said about one of her colleagues who rolled her eyes and walked away from serving us, forcing a second server to take over.
The problem was that she mumbled her questions and could not be heard by anyone on our side of the counter, she also spoke really fast even after we had explained that it was our first time there. Stinking attitude.
Cheryl was great though.
Super friendly staff and very clean place. The food is really tasty. I'll be back for sure!
Lovely food freshly prepared in front of customers and great service from all staff. Very polite and accommodating to my requests. Would definitely come again for sure
Was so impressed by the service today, all staff that served us were so friendly and helpful. They really deserve a big bonus. Honestly better than the service you get in some restaurants and you can’t go wrong with a burrito for lunch!
Claudia served me today and was fantastic ! My first time at tortilla, and she was so kind, and was helpful when I had an issue with one of my sides. I hope she gets some recognition for this! Looking forward to coming back again :)
Nice little place to stop off and grab some food whilst out and about in town. The menu is good and the place is clean.
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