Great coffee,latte ang cappuccino everytime and all staff are absolutely fantastic always positive and smileyand to top it off very honest! I left my mobile there and they put it in the back and my hubby picked it up next morning sooo thank you Costa coffee we love you❣️
Been using this Costa for a while as we regularly go to the hospital, usually very friendly staff, but today a blonde woman with a foreign accent was very rude. She brought me the drinks, but was missing the cream, so she took the drinks back and put cream on, still missing the caramel sprinkles so I asked her to add the sprinkles, she rolled her eyes at me, put the sprinkles on then slammed the drinks down on the counter. If she doesn't like her job I suggest she quit as that's unacceptable. I've never had an issue here before, the staff are usually extremely friendly and make the drinks perfectly.
Always pleasant staff, could be a bit quicker and the coffee could be hotter but overall a good experience
The staff were so lovely. I was sat waiting for my husband, who was in a&e, for 11 hours and they were really nice and kind to me. I sat in the coffee shop, on my laptop and they made the wait bearable. They were so nice. I would highly recommend visiting this coffee shop, if you are at the hospital. Thank you ladies.
Busy but quick and polite service. Rushing to get to my appointment I then dropped my large coffee and made such a mess. The kind and helpful staff told me to come back After my appointment and a new drink would be given to me. I returned a few hours later to receive my drink with a smile thank you very much
I visited costa coffee on the 26th of October at around 10.35am and their customer service was amazing. I love their hot chocolate but I’m allergic to coffee so informed the staff of this and they used a brand new machine and used all clean jugs. Outstanding. No other costa has ever done this before and I feel they def need to be recognised for this.
I use this costa regularly and the staff have always been amazing, they are constantly busy with a que a mile long and yet they are still polite and friendly every time which is what brings me back.
There for birth of my daughter which had complications. Lived off costa for 4 days and 3 nights. Massive thanks to all the staff. A special thanks to Laura i think her name is. She took the time to ask if i was ok and cared whilst making probably the best squirrels breath (large hazlenut latte) i have had in a long time.
Just wish it was my local these guys would have my daily custom... almost worth being at hospital.
Kindest regards
Ryan
Very good coffee , cakes, biscuits and toasted sandwiches...
Great drinks and funny staff!
Louise was very polite and helpful with the wrong drinks by mistake and made fresh drinks and was very apologetic thanks Louise ***** five star customer service
this was always busy during term time so i never went. but in the holiday period i went here with a friend and we bought a christmas exclusive white hot chocolate in december 2015 . Good times!
Husband in intensive care and I think the young lad was called Corey from Costa Coffee on floor B helped me out with a phone charger to charge my phone to enable me to contact family. He didn't have to help but in my opinion he went above and beyond he was a real life saver thank you for your continued excellent service Kay
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