Absolutely fantastic customer service!!! Gentlemen called Joe served us and he was fab! So welcoming, courteous friendly...we will definitely be back just due to this experience today. He is a credit and great asset to the Costa brand! Cakes were lovely, coffee were perfect, very hot and well made. Was busy due to half term holidays but tables were cleared immediately and wiped down.
Came on a Sunday morning (11:30). Food and coffee was great! Have to give a big shout out to the two girls behind the counter who were working so hard with a huge queue. Daniella and Marsha always kept amazing customer service! Deserve some recognition for their work!
Called in after tackling the Christmas shopping queues. It was very busy but tables were being cleared and cleaned very quickly. Service was excellent. Whilst in the queue I saw a member of staff carry a tray for a lady who had problems walking. I was prepared to carry my tray but the assistant insisted it wasn't a problem. I looked around quickly and commented I'd better use the tall stools so I wasn't taking a table for 4 to myself. I was assured it wasn't an issue and I could go wherever I wanted. I suddenly spotted a table in a corner for 2 which I indicated. My drink and chocolate orange muffin were placed on the table and I was asked to enjoy (which I did). Although a table for 2 it's a squeeze to sit in the corner as to move the table out means partial obstruction of the walkway for the toilet. However only being small build and on my own this wasn't an issue.
Having enjoyed my food and drink I had relaxed and felt ready for tackling the Christmas hordes before going home.
5 stars to the girls on shift today behind the counter. Clearly understaffed on a busy day with big queues. Provided excellent customer service and kept a warm and welcoming atmosphere whilst tackling the non stop queue. I hope they receive some recognition for their efforts today . I believe their names were: daniela and marsha
Good friendly service at Costa coffee. My Chocolate Fudge Brownie Fraape tasted amazing!
Love this Costa. Very friendly, quick service Very clean and organised
Had Raspberry cake which was delicious and a pot of tea is always good.Customer service was good, although could be a bit better .I am definitely going again
Brilliant coffee shop, their coffee is tasty, their cakes are to die for and I'm in love with their hot chocolate. Staff are always nice and polite and the coffee shop is always clean and tidy
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Really nice place to just swung by and chill with a coffee. Great staff, easy access. Always clean and smart.
Easy disabled access as well which for this type of place is good. Also good to just chill while awaiting local transport.
Always good for a quick stop off and people watching time !
...can get busy at peak times
Staff are always so friendly. Drinks are made promptly and accurately. Hailey often greets me with smiles in the mornings, fantastic customer service. Another member of staff who makes a fantastic cup of coffee is Beckie!! Thoroughly recommend π
Love costa coffee, love it so much. The employees are always friendly and helpful, if you're ever uncertain they could recommend you something. Nice seats inside, wheelchair access.
Toilets inside are clean.
Drinks are always delicious and made with love.
Fantastic Staff especially the manager she is an absolute gem of a person always makes you feel special as a customer and goes out of her way to make sure you are happy.
Really nice Costa to visit very consistent with good service with good staff.
Staff always lovely! Drinks are always hot and to spec! Even double checked I wanted a hot latte and not a cold one just incase!No weird orders from me! Just a nice hot golden caramel latte!
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