Two weeks in a row with no tea cakes. How hard can it be to get them?
What an amazing team at sweet briar.
Raheem, Lake and others, they are polite, fun and bubbly. They were respectful to all customers of all ages.
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An ideally suited coffee shop within the Costa franchise but very busy drafty ( if you sit anywhere near the door in winter ) and always ques out of the door even though they have 2 working coffee machines.
Something which really got my attention and I haven’t seen done at other Costa Stores but is done at this one especially today is that which might be contributing to the long ques out of the door. When people have been ordering food they have to wait at the counter until it is cooked ( reheated )and no one else in the que at the till is served until the person has received there hot food.
It may or may not be clear from the 4 pictures I have added but tables are not being cleared as people are leaving the 4 staff (2 staff per till) are staying behind the counter!!!
This store shares its car park with PC World Carpet right Ikea Maplins, Jolleys and M&S food hall but even if you can’t get right next to your shop of choice there is always room else where in the car park.
The staff are really nice, don’t get me wrong , however this store would and could be really fantastic if only they would clear the trays and cutlery and clean down the tables then go on a que busting missing during peak times ( these happen Saturday and Sunday as well ).
I would be delighted to go back in a few weeks to this shop providing the above key points have been challenged by the staff.
I would ideally like to give the staff at this Costa many more stars than 5. My mother had a funny turn and was quite poorly. They went above and beyond to help her. I can't thank them enough for their kindness, efficiency and compassion. They deserve a pay rise for how they dealt with the situation!! Thank you once again. 😊
Usual Saturday aftet shopping. Service is always amazing, food and drinks are too. But today...wow the salted caramel frappe is the best one l have ever had. It was perfect. I cant remember the name of the guy that made it but he needs to be complimented.
Thank you for making my lunch more enjoyable.
Nice staff with a good place to sit. Parking with many spaces.
Very nice hazelnut latte , friendly batista, quick service , would visit again
Good food and excellent service. One of the staff took time out to show me how the app on my phone works, thanks for that. Well worth a visit if you are on Sweet Briar or in the area.
Absolutely love this place. My social worker and I go for coffee afternoons here and food is always on top and coffee or whatever I drink is amazing would reccomend
This is definitely a nice happy place of mine, whether I'm able to sit indoors or just in the car (depending on anxiety). I've always loved the drinks here and there's never anyone there that is annoying in any way
Great service. Staff very friendly and helpful. Would recommend
I liked it, it was quite and the staff was nice. I would go again.
Uniform Costa experience as far as the coffee goes, perfectly acceptable.
As it goes, this is a nice branch. The interior is spacious and bright and there is plenty of seating available.
It could do with a couple more staff at busy times though as there can be quite a wait and they sometimes look as if they are run off their feet.
That being said, I have always found them to be polite and efficient.
We had coffee at your SweetBriar branch today 10/11/21. It was busy as 2 other cafes on the park (M&S and Ikea) have closed. We were really impressed by the way your staff were working. Tables were being regularly cleared and cleaned and counter staff were very efficient in keeping the queue and waiting time to a minimum and as a result everyone seemed happy and contented and enjoying the ambiance. Well done
Lovely coffee shop, just not any fresh gluten free options but it's still nice to pop in and have a coffee.
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