Haven't eaten anything yet but the manager is a legend and built for customer service. All staff were polite and food came out quickly. Quite a few drunk people but that just made it funnier and more entertaining lol.
It's actually quite rare to want to shout about a maccies, but even though this place was busy the staff didn't seem overwhelmed and seemed quite chirpy to be working through the buzz. The food was delivered to my table hot and fresh and I even got a discount through the app.
They've got a drive thru and a kids play area as well as outside seating and a bunch of activities indoors for kids too.
Was lovely to hear an employee have such pride in their job tonight. Ross was very polite and made the effort to see if everybody who came through the door was ok and if they needed help with anything. He knew all regular customers who walked in and made massive efforts to speak to each and every one. Well done Ross. Keep it up bud. Nick & Gemma. 👍🏻
Thank you so much to whoever was working the night shift on Sunday 18th March!!!! Awesome portion of fries, extra salt packets, and the most perfect burger ever. I didn’t catch your name but I really appreciate the extra effort and thought, it really cheered me up after a hard day at work. Best Maccas in the area!!❤️
I would like to say a big thank you to the staff at McDonald’s at Norwich Airport. Today my Granddaughter dropped her happy meal on the floor, the staff quickly clear the mess up and gave her an another meal. Thank you for your help and kindness.
Excellent service. Such a kind couple of staff members. In all honesty I had better service here than some so called 5* restaurants. One staff member who was cleaning tables was so polite couldn't do enough for customers.
I appreciate that I am reviewing a McDonald's Restaurant but I met a colleague for lunch, received table service. I will always give a 5 star review for hot food eg fries and a FOF
Ok so this place can get busy, and the real issue I've had one more than one occasion is incorrect orders supplied and food being cold/luke warm.. but this was however resolved straight away by the staff
Great service with a really nice staff member who was checking on us all the time while waiting was nice and quick and food was good
Really looked after by two gentlemen. Both checking that our food and experience was good. One called, Ross. Really nice to see staff that care.
I wouldn't normally bother to review a McDonald's restaurant - they're all much of a muchness, in general. However, the Norwich Airport branch has such a great team working there that it's worth my time.
The food is standard Maccas - good value, filling but it's not going to win awards. The staff, however, are a delight - everyone there clearly feels that it's their job to keep the place clean and tidy. With the huge number of people that pass through, you could forgive them for things being less than sparkling but it's so clean and when even the manager is wiping the tables, you can see why.
The whole team are friendly without being intrusive and it's nice to see people enjoying their work.
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