Me and my Partner actually got together at the Pizza Hut in Longwater so it's kind of special to us. 7 years later and we're still frequently going back for more.
The food is good, you get unlimited drinks and salad. You can't go wrong.
Relaxed atmosphere and services wasn't rushed even though busy, even packed my daughters uneaten pizza for her to take him.
Very friendly staff,service was very good pizza was very very nice will be back soon
Just love it ! Good food ,excellent customer service, nice atmosphere 😊 Service was very good, staff were very friendly
Big thank to Pizza Hut Longwater Norwich! Ordered 2 pizzas and 2 sides for collection, got home and noticed 1 of our pizzas was wrong! Rang up to tell them and they said they would do the whole new order afresh again free of charge, and throw in 2 cookie doughs and 2 cheesecakes as a gesture of good will! Wow😲 service or what! Thank you so much, great way to see 2017 out!
Great service and good food. Loved the honeycomb desert.
Excellent food and Debbie who served us was friendly helpful and welcoming
Great staff, good food, brilliant atmosphere AND it filled my swimmer daughter up!
Fantastic evening at Pizza Hut Longwater, Norwich. Our waitress Em was brilliant, and our daughter Katie ate......loads!
Our recent visit to Pizza Hut was a mix of highs and lows. The complimentary salad bar impressed us with its fresh and vibrant selection of veggies, adding a refreshing touch to our meal. However, the hot chocolate left much to be desired, with an unpleasant taste that was off-putting. Additionally, the pizza, while flavorful, was overly spiced with herbs or sauce, detracting from the overall enjoyment. Despite these shortcomings, the standout of our experience was the exceptional service provided by Leanne. Her warm and welcoming demeanor, coupled with her constant smile, made us feel valued as customers. Leanne's outstanding service truly elevated our dining experience and deserves recognition. While there were some hiccups in the food quality, the attentive service from Leanne left a lasting positive impression.
The whole staff was amazing but Macy M is an all star. The atmosphere is wonderful! Every member of staff was brilliant. By far the best Pizza Hut within 50 miles!! Perfect
Lovely food as usual ... the salad, the pasta and pizza were all up to standard. The only problem was, having to walk / fit through a family eating to be able to get to the budget. They need a different walk through or not use that corner table is and when possible. Other than that, friendly staff, nice and clean and good food.
Came for the buffet on the 11/03/24, I believe my servers name was Donna and I was very pleased withe customer service I received from her and the team, very friendly atmosphere to me and all other customers at the time, the pizza was very good with a nice selection.
Overall, would definitely go again just for the customer service, well done
Lovely meal. They asked us to order via the app by scanning a QR code, it became a bit tricky as the kids kept changing their minds but the waitress was lovely and took our order for us to remove any frustration. Lovely pizzas, however we did note that a lot of choices have gone or are not available anymore and there was not as much choice on the salad bar, there wasn't even any tomatoes. It was only a minor gripe though. We haven't been since pre pandemic, I was shocked at how much it had gone up in price, costing around £35-£45 more for a family of 5 than we had previously paid. While lovely, it will have to be a rare treat.
Had the Hot Honey Pepperoni Pizza and bottomless drink with my Son
Service was good
I find it a bit expensive for what you get.
Quality of the food was very good
Ease of access to booking online, ease of availability to order at table via the app, availability of the buffet throughout the weekend and bolt-ons such as the bottomless drinks and ice cream factory which make the experience quick, easy and affordable.
I hate to leave this review, but I just noticed that I was charged a buffet for a baby! I took my toddler and baby in for lunch, my toddler only had a slice, which I don't mind paying a buffet for it's a business after all, but I've also been charged for the baby when she ate nothing. I mean they knew she was a baby so why they charged me god only knows. I guess I should of been more careful checking the bill before leaving.
Service and food was amazing, we were served by Sophie, she went above and beyond to help us have a fantastic time at pizza hut, will return again 💯% happy
The family and I always enjoy our experience at your Longwater store. The staff there are always friendly and polite and we never have any complaints about the food on offer. The store always feels clean and tidy which makes it feel very relaxed in there.
Popped in for lunch today and had a lovely meal. There was lots of selection on the buffet and the staff really went out of their way to be helpful and make sure we were all ok. Best Pizza Hut experience I've had.
10 out of 10 for service and food, wasn't sure what pizza to have was told about the new sour dough base recommended from our server Donna . Great recommendation it was absolutely lovely.
Will definitely be back again.
5⭐s to Donna 👌
Shout out to pizzahut Norwich.
Had a table booked for 3pm. Got there 10 mins early as we finished shopping, but we were seated very quickly. The servers are friendly and very happy to help.
Tyoy Have to order them the app nowadays. We accidentally pressed pineapple instead of olives. The pizzas turned up to the table placed down and said enjoy ya meal. The other half said that was wrong topping. Went onto the app to see the eror.
The server overheard us talking about the wrong pizza (our mistake ) he came over and said he would go and get another one cooked. The pizza we ordered wrong, he put into a takeaway box for us to take home even tho was wrong toppings. But I like that flavour 😋
The tables were cleaned up within minutes of the guest leaving. But the best thing of all I didn't see any of the staff standing around on their phone. Did notice if there were no customers to serve, they would replenish spoons. Bowls etc
Very good service, very friendly , very good food, theres a southern guy who serves fantastic humour very friendly ,very welcoming ,the toilets are nice and clean ,its clean ,also a lady server also very friendly and talkative ,and by the looks of thing there really busy and welcomes customers in . Thankyou for your lovely service
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