Main reason for this review is a lovely lady Penny!
She was absolutely amazing. My 17MO accidentally knocked over my drink. How embarrassing… Penny straight away came over, cleaned it up and was super kind and sweet to both myself and toddler!
I then went to re buy my drink and Penny gave it to me, free of charge! She’d just cleaned up our mess!!! What an absolute legend. Thank you Penny, you made our day! 😊✨
I have put 5 stars for everything . BUT the young lady who works there normally has her hair in a bun, think she needs training on customer service with at least a little smile . Whoever is manager needs to speak to her, others are great and helpful.
Very friendly staff. I was served by a young man who I think was the manager. Nice guy and made me feel welcome. Definitely my favourite coffee shop in town.
Waited as there was only one server during our visit. The coffee and a quick snack were very nice.
Very dog focussed, lots of dogs inside and photos of local dogs were on the wall. Seemed to be a parent/baby group meeting too.
Cafe was a little untidy. Maybe down to staffing levels during my visit.
One wonderful lady working mostly on her own, still keeping up a wonderful Personal character with every customer, continuing to interact as she was making coffees. All food and drinks absolutely delicious, coffee bar amazingly clean even solo during a morning rush, frankly couldn't have been more impressed.
I’ve never been here but when my phone was missing these two lovely staff members kindly gave it back to me when they found it outside while my fiancée was looking for it with my mum and I on find my iPhone and I just wanted to say thank you so much it really means a lot
Amazing coffee! Friendly staff and best of all clean! I really enjoy the Pancetta Pork and sauce rolls!
Great service great coffee most of all puppachino was great too
Loved the winter blend coffee
Food choices limited by late morning probably insufficient staff to fill up. Dirty toilets. Seating stained. Tables not cleared. Most staff not able to make more than one drink at a time or not know how to make a cappuccino! Once a favourite place but since the end of 2022 has gone downhill.
Of the 2 baristas working this afternoon, only 1 was taking orders while I was there and they were working exceedingly slowly meaning I left the queue after 6 mins, without ordering. The person I was with had already placed their order before I joined to queue, so I sat with them while they enjoyed their drink.
Its a shame as I love caffe nero and Newmarket branch has always treated me well.
Nice place to go if you ever feel bored, it's a relaxing and calm environment. Not to mention, the staff are really friendly too.
I love it.
Good coffee and cakes, friendly staff.
Favourite coffee shop in Newmarket for as long as they've been here.
Lovely staff here in Newmarket, yet watching other people's almost flippant disregard for the work these people do, is sad for those faceless members of the public, who don't look past themselves! Great workers for the business are hard to keep.
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