Did a click and collect order at central staion newcastle costa, which a costa staff member would not give me my click and collect order at first as this costa staff member tried to parm me off to another costa where i had not placed my click and collect order and may i add the that staff member had told me to go to another costa that no longer exsits. I only adventurely got my order as i refused to go to any other Costa as I specially picked the Costa at Newcastle train station.
The staff are friendly and amazing! The team are efficient in serving drinks.
I just wanted to thank the young blonde lady who gave me a drink & breakfast bap as a gesture of goodwill when my card declined & turned out to be because it was blocked.
A stressful situation was made into a positive thing and I of all people appreciate it during these times. All sorted now and I will repay the gesture forward. Really appreciated - will be definitely back again with some flowers on my return. X
People are very kind and cappuccino also very good!
Extremely friendly staff, both a young blonde lady and a dark haired man(in a bun). Both were very comical and made the stressful morning a lot better.
Recommended me 'the purple one' and it was beyond expectations! Highly recommend this drink, as they did for me.
Thank you for being so sweet!
It a nice change to see staff in Costa happy Rachael and Michael were very professional and happy to serve me , their customer service was spot on
Eleine was a great help, what a pleasure to meet such a nice stranger - coffee and toastie were on point. Smiles from a student!
To the young man who served me a latte and bacon roll this morning whilst i was nervously thinking can he do this in time for me to get on my train, you are an absolute credit to your team. Your politeness and friendliness was so refreshing sorry i did not get to ask your name but it was around 8.25am and you asked if i was going anywhere nice. My reply was home so hope you know who you are. Goes to show manners cost nothing but will take you far ........ Thank you again
Shout out to Joanna on platform 3 who was working a 5am to 8pm shift. It was super busy because of the storm and she was the only one working. Really impressed with her attitude and kindness as she served me with a smile. Coffee was delicious!!
Good place to wait for your train. Far enough from the gates to avoid crowds.
Went to the shop in central station. The staff was lovely. I'm one of them annoying customers and they took it all on stride. Top marks. It's clean and tidy and wonderful staff.
More chairs for sitting outside the cafe. Inside is congested. Staff are friendly.
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