Very busy night but staff were cheerful. It took a while for the orders to be taken but that was simply due to the fact they were busy. Ordered the steak and it was cooked perfectly exactly as I had asked for and tasted wonderful.
Staff were very courteous and even though they were rushing around they still found time to thank us as we left and bid us goodbye.
Yesterday (3rd November 2023), I came to Frankie and Benny’s with my best friend for her birthday meal.
We had the pleasure to be served by Ben, a waiter who was very polite and kind.
First of all, our drinks - 10/10 for quality and garnish !( A fellow waitress understands the importance and loves the attention to detail)
Our mains - Ben upsold on our mains and ensured to check back to make sure we were satisfied with our meals
Desserts - Again, Ben was able to tempt us to have a dessert each, in which he was very catering to my friend requesting cold custard on her apple crumble
Delivery - Without asking, Ben noticed the occasion ( with the big balloon next to us) and brought out the apple crumble with a candle on and sung happy birthday ! Although a surprise, she loved it and appreciated the effort that went into this :)
Amazing quality service from Ben !
Would 100% return and recommend
What an amazing asset to the team Ben is for this restaurant. Pay rise needed !
I was passing by one morning and decided to pop in for breakfast. I had the Beef Brisket Hash and southern baked beans from the special menu. I loved it. Service was warm and welcoming chatting away with me while I was deciding between items, I was asked as my drinks were getting low if I wanted a refill which the waitress then kept on top of as I was enjoying my meal. I truly enjoyed my breakfast and will likely be popping in some afternoon for the rest of the menu.
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