We went as it was my birthday and Frankie & Benny's sent me a free mains meal on them.But the food and service is always good..
Service was excellent & staff were brilliant
Firstly I have to say that our server Claire was brilliant. She was very attentive, friendly and welcoming. Some of the food was average at best, the chicken (with ribs) was dry. The side of chips I had were overcooked. However the mac and cheese, chicken wrap, pizza and steak were all delicious. We used a 40% off mains voucher so the whole meal was incredibly cheap. 8 adult mains and soft drinks were less than £90!
Had a great meal this evening. Their burgers and pasta are really awesome. Took longer than expected for the food but well worth the wait.
Absolutely delicious. Great staff great food, works better after they remembered to unlock the door to let us in for breakfast.
Visited yesterday with my 3yo. She threw a paddy and we had to leave before food arrived. Our waitress did not charge us for our coffee and strawberry milk. Very good customer service. We eat regularly as a family and always enjoy the food, especially the eggs Benedict and pancakes for breakfast
We always love F&Bs but as with every restaurant the staff make or break the experience and Carla and Emily were fantastic. They were so welcoming to our rabble (9, 7 and 5) and interacted really we with the kids. The food was great too and the kids menus and portion sizes are spot on. Fabulous experience and well done F&Bs!
Just love it....at Hempstead Valley.....made all the better by the fantastic, upbeat service. Miles is an absolute delight....always gives 100 +++%. His charisma and enthusiasm clearly rubs off on other members of staff. Food here is always good....adapt meals to individual needs and tastes. Love eating here.
One of best places to eat out I ve been to in a long while! Nice to watch food being cooked and feel the workings of the kitchen without it being overwhelming. Their vegan burger was nice, wifey says (I finished it and can say she is right...). My house burger was also lovely and looking at my order retrospectively, side garlic pizza bread was not necessary, tasty dough... Great value for money! Friendly and genuinely intrested staff, looked like they had it all in hand thanks to passion and good team work. Thanks guys, we will visit again soon.
Good environment anytime of day for friends or families to take time out for a well balanced menu offering lunch, dinner and side orders that are well priced, cooked correctly that have good nutritional value opposed to "Junk Foods".
Good choice of desserts and a comprehensive drinks menu ranging from kids drinks to hot drinks, beers, cocktails, spirits and wine.
Good meal out for anyone wanting an American/Italian experience.
Well worth a visit!!
Never had a bad experience at this restaurant. On Friday our waitress was Sauna, a happy, bubbly helpful young lady. In fact all the staff appeared very amenable. Food was good as usual.
Super delicious food and nice service🍕
We enjoy Frankie & Benny’s as a good value for money chain group restaurant . We particularly found Kingston very good recently. This branch has gotten much better recently has it got new management?
Excellent customer service. Well done.
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