I wanted to leave a review for Ravi's great customer service this morning. It's hard to make stressed out commuters smile and he really made an impression. He was smiley, almost upsold me a croissant (I had just had breakfast at home though) and after I said I didn't want your app, but I wanted a receipt for my expenses, he told me the app stores all purchase records. So now I have it. Thank you Ravi. The coffee was good too.
Think some of the reviews on here are a little harsh I came here twice today 15/07/23 once late morning the other late afternoon/early evening. Speed of service on the till was quick, drinks maybe on the slightly longer side but they were very busy but think they handled it well. I had a frappe and tasted very good and also checked on me to make sure I’d been served which was good. Only improvement I’d say is a better queuing for tills and receiving drinks
Always really quick and friendly service here. They stop for 1 second behind that counter, great job they do.
This is a small Costa but, unsurprisingly, it gets really busy. There is also a fairly copious seating area considering the small size of the cafe.
Customer service is absolutely awesome! I dropped my coffee this morning shortly after paying for it and the staff quickly came to assist me and replaced the coffee. Top class !
Fastest cafe I have ever been to, in and out in less than a minute
Fantastic service. Very busy but still very professional. Great drink. 👍
Always lovely staff, yummy food and drinks and quick service
Beautiful customer service, till guy Sanchet was very nice and careful with me and my girlfriend’s order . Thanks a lot!
I stopped here for an early morning mocha and toasted cheese and tomato. I had a crutch and my clumsy leg brace on account of a recent fall and broken knee cap (not recommended). The service was prompt, friendly and the staff retrieved my crutch after it fell on the ground (twice). And they brought my items to the table. It makes such a difference to be treated nicely when not expected. Thank you Costa Waterloo!
I have visited this coffee shop on 3 occasions this week at 6am. The 2 gentlemen working are cheerful and polite to all customers, greeting with a smile and remember regular customers. They deserve a huge Thank You! This brightens my day with early journeys. They also make my ruby hit chocolate perfectly 🙏
Lovely staff, great service.
Great customer service from all staff!
I pass through every morning for my coffee fix.
Jigar has amazing skills.
AYDA great managerial skills and very aware of keeping everyone safe in the queue.
Visited twice within a day, travelling during a day out. Lattes are great, no complaints. It was a toss between Starbucks or Costa as they were both in the same area. However Starbucks had one long queue, whereas Costa had multiple tills open. This was the decision maker considering I was in a rush to catch the train on time!
Staff members are very friendly although the cafe itself is very cramped I've ordered a takeaway cheese and ham toasty. It was prepared fast and allow me to have something hot to eat on my way home. Exactly what I've needed.
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