Service was outstanding. Manager Ross was brilliant with the kids and us for that matter. Went out his way to talk with the kids. Andrew who served us was also very helpful. Due to the manager and Andrew we have found our new coffee shop.
I was served by David and it was such a pleasant experience. He dealt with the elderly couple in front of me and offered to carry over their tray. He moved on to me, another elderly lady, and he was efficient and polite and took time sorting the tray and offering further assistance. The coffee and t
Track and trace at door, server seats you.
Table service.
Good variety of cakes
Lovely hot chocolate and coffee.
Staff friendly and attentive in cafe, and staff member in shop knew about all the deals and best seasonal buys.
While meeting family from down south we came across the Thornton’s Cafe in Livingston, Designer Outlet. From the minute we went in the service was professional & light hearted which cheered us up. Manager Ross & staff could not do enough for us & I would highly recommend it. Thank you Ross & staff
The best cappuccino ever - with real chocolate flakes and lovely friendly staff. The continental sundaes were amazing delight as well!
Thanks for the great service
I love to have a hot chocolate in there! And their cakes! To die for. I'm not really a cake person, so that's how I know! It's just a pleasant place for a break while looking at people going about their business.
Mrs P and I catching up with friend over teas and coffee. Complimentary chocolates served with beverages and another round offered by a very pleasant lady staffer. Sat in open area adjacent to main mall concourse which can get a little noisy.
Nice coffee shop, good coffee and usually a free chocolate, good cakes and pastries. Could do with a change of decor in their coffee shops, seems a bit stark for a relaxing place.
Lovely wee cafe in the MacArthur Glen center. I think it's good value, free packet of crisps with my toastie with 2 wee chocolates included. Nice staff and was not busy. 😋
Very good coffee and a delocious carrot cake....very humble and polite attendent.....really would like to recokmend this to everyone....special thanks to Laura who really made our visit to this cafe wonderful...
Lovely bright, fresh clean place. Staff pleasant and friendly and lovely coffee with a complimentary Thorntons chocolate.
Was extremely clean and staff were very pleasant. Food really enjoyable to.would thoroughly recommend.
Eventually found the shop after it relocated to the far end of the McArthur Glen. Not much choice but it all tastes great. Service was very polite and extremely helpful.
Very busy..hardly anything left to choose from..staff doing their best. Coffee was lovely
Friendly and helpful staff. Nice hot chocolate and caramel shortbread.
Very helpful and pointed out special offers. And the ladies made you feel safe.
Very sweet shop. If you're an ice-cream lover must try here.
Delicious chocolates great service in the cafe and shop staff lovely
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