Reviews Safi's Desserts - Old Swan

This shop in old Swan Liverpool is very clean, lots of items on offer to choose from. The staff are mostly friendly. I will say that there is a younger man in this store that stands out above the rest of the other staff members. His name is Muhammad, I'd guess late teens early 20s. He is so polite and caring and is a credit to the owners of this shop. It is as if it is his own business and appreciates every customer. If more front-line staff had his attitude, it would really make a difference. The times I've gone in to get the kids a desert or shake, regardless of how busy the shop is, he doesn't rush you to the next customer. Not that he's slow, just efficient in what he does. I also noticed that the customer's waiting to be served when it's busy have been happy to wait as they know the service he provides stands out against other members of staff. (Not that any members of staff are in any way bad at the job. It's just a quality that stands out against others) I've had 1 negative encounter here that is in no way anything to do with the service provided or quality of food/drinks. I am only mentioning this as I feel it speaks volumes to the staff and how much they care about it's customer's. I bought the kids a weekend milkshake treat. When I got back to the car with the shakes, the kids said they tasted funny. I tried them, and it did have a sour taste to the shakes. I took them back in and explained what was said, and they tatsed sour. Very surprised at this, he went back to check on the ingredients, and there was a milk or cream that had recently been opened as it had only been half full. He checked it and decided not to take any chances and discarded the bottle. He was genuinely disappointed in this happening. You could see that it wasn't a common occurrence by the way he conducted himself and could not apologise enough. I was offered replacements or something else in the shop for what had happened. I decided to leave it for the night as it put the kids off. (My kids have autism & are easily put off and very fussy, to the point that if they had the wrong fork, they would not eat the food) I told him that I didn't need a refund, as it wasn't his fault and had no way of knowing that a fresh bottle had something wrong with it. For his attitude towards the situation, his kind and caring approach to this is what made me leave getting a refund or replacement. A little bit of kindness and genuinely caring go a long way.

We have been here quite a few times now and everytime, we've had good service and the Waffles are delicious. There's a good selection to choose from and there's also the option of choosing what you want. They do Milkshakes, soft drink and also hot drinks. Well worth visiting for a treat 😋😍

I’ve only ever had delivery but absolutely love it here! Delivery always comes super quick (around 15-20 minutes) and the food is absolutely gorgeous! 10/10

Ordered the bueno waffle and two milkshakes. Our food was delivered quickly and was still warm and tasted so freash. The ice cream wasn’t melted and the milkshakes were packaged perfectly so there was no spillage. Also had a freebie which made my night. Thank you so much will definitely be order from here again soon.

This is a takeaway store. I have tried nutella waffles and new York cheese from Safi’s it was worth the price. I loved the cheesecake must try.

Tasty shakes and waffles ... on of the greatest delicious desserts stores in Liverpool

Nice sweets, open till late, it does delivery but never tried that Fresh food Unless really hungry go small portion

Little weekday treat delicious waffles served in timely manner and warm. An extra little free donut tasty 😋

Safi’s Desserts is a delight! Impeccable flavors, charming presentation, and warm service. A must-visit for sweet lovers! I loved it😋❤️