Big car park. Lots of spaces walked into the shop. Lots of Christmas decorations. Beautiful layout. Lovely shop. Thoroughly enjoyed looking around. They've got everything dishwashers cookers washing machines Christmas tremens baby stuff blankets towels, bed clothes ,Christmas trees , chocolates ,books, toys, it's got everything in it , such a beautiful shop. It Has an upstairs, has a lift, right next to Waitrose and a cafe. What more could you want for a day out shopping?
Nice store on a retail park with plenty of parking. Cafe & toilets.
Very good electrical department and all stall in every department very knowledgeable about goods.
Probably one of the only haberdashery/ sewing apartments left.
This is a very well appointed store. I returned a purchase (a faux fur throw) which was brilliant, but the colour just didn't look right at home. It was no drama at all, service with a smile.
Colour matching seems to be difficult in many stores. The lighting can affect the colour, which is as difficult looking at products on websites.
JLP customer service is superb, and this is one of the few places I am happy to spend time wandering around as there is so much to look at.
My review for CurrysPC World..... "If I ever plan to disappear, I'll walk into this place. It appeared on my final visit there that literally no one could see me so I went to John Lewis where I was instantly visible. I know i paid more but i got served. That's a win for me".
This is fav of minešbut don't go too often as can't resist a purchase or 2 or 3š
Lovely cafe & facilities š»
Staff are fabulous.
You know if there's an issue it will be sorted.
Plenty of disabled parking too.
Excellent shop
Want to say big thank to one of there staff .she were veery helpful a d kind.she were stacking shelves .and I wanted toaster she spe t time sorting g my needs out .want to the lady called Barbara. Told a staff member about her and she's says that's babs away helpful
As expected the customer service at John Lewis is always fantastic and the prices of the electrical items I was looking at were much more competitive than I was expecting.
The staff in the electronics department were really knowledgeable and helpful. I also liked that there is never any pushy sales tactics that is often frustrating.
The only reason why the store didnāt get five stars is because the items I wanted werenāt in stock so, although I could get them delivered, it was a long way to go to not be able to purchase the item I wanted.
I recently bought two iPads at the Ipswich store, and additional memory add-ons.
The store transferred all stored materialās and photos on the day (Thankyou Kevin!!) from our old ones, and his personal service and attention to detail was excellent.
Very satisfied indeed.
Will shop there again!
Thankyou
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Exceptional customer service from John Lewis.
Not wanting to have to travel to Ipswich I bought a TV online from John Lewis, however I did have a problem with it once I'd set it up.
While having to go into Ipswich for a car service, I called into John Lewis on the off-chance they were maybe able to help me, instead of having to use online AI chatbots, much preferring the direct human approach.
Looking for someone to speak to, a young man, Matt S asked if I needed any help, yes, I replied, and explained the situation to him. He soon understood the problem and suggested I take the TV into the store, so he could help me.
This I dully did, and I have to say Matt S is the epitome of outstanding customer service, he empathized, took ownership, and found a solution to the problem. Coupled with his good technical knowledge, he was able to give me a number of acceptable swap options.
I have to say I was half expecting to hear 'computer says no', or 'sorry we can't help', but no, Matt S had a positive, can do attitude.
Thank you, Matt S and John Lewis.
There is an expectation on the level of service and quality of product before you even enter a store with John Lewis above the door.
That expectation was, in my opinion, met and exceeded at every turn.
The staff of whom we interacted with a few were professional, helpful and welcoming.
The store is well lit, well laid out, with plenty of space in both the store and the carpark. .
Nice store, great for electronics and furnishings also. The coffee shop is always busy, but they move it well and all the staff are very polite and helpful.
Fantastic service on thursday. Michael in the bed/mattress dept was very knowledgeable, good advice given. Mattress purchased for delivery next week. When I explained I had to have a back procedure next week, he arranged for it to be delivered that day.
Imagine my surprise when a gentleman appeared in his own car with the mattress in the back.
I was so very grateful.
Thank you so much for brilliant and thoughtful customer service
Ipswich branch
Couldn't recommend John Lewis Ipswich and its staff more highly.
On Mothers day I took my daughter's MacBook that we purchased in store as it was locking her out. I spoke with a tech guy in store called Kevin who could not have been more friendly, helpful & knowledgeable. In no time he had us back in and even updated our settings for us, he was so patient and a real credit to JLP. This is where JL are strong, they employ lovely patient staff who are happy to help, I would not consider buying any large purchase from anyone else. No problem is ever too small and I cannot thank Kevin enough for all his help.
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