EDIT: Still struggling with no ovens or microwave. It’s been several weeks now!
….. This is a great coffee shop and has been our regular place for a few years. The staff are friendly and some of them are very quick and efficient. BUT PLEASE … costa franchise people… give them the tools to do their job. They have to deal with malfunctioning ovens, microwaves, refrigerators all the time. Stop neglecting them and give the support they need.
Always nice in this branch. The staff work hard to give great service and keep the place clean.
Usual Costa products and seating. Looks bigger on the inside than it does on the outside. Step access from street but there is a ramp available for wheelchair. Opens on Sundays when other cafés in Hythe are closed. Good toilet for disabled.
Love it here, wouldn't go anywhere else local for a flat white or festive latte
A Costa coffee house, on Hythe high Street. Located opposite Waitrose
Pleasant seating inside
Friendly staff
Good coffee
Good atmosphere
Easy parking
Staff were friendly and service was quick even though it was busy. It’s also dog friendly and there was a lovely Bernese dog in there today.
Great coffee and tea as always. Staff pleasant. The building could do with a bit of spring clean. Our visit was somewhat spoilt by a small group of people at an adjacent table who wanted to share, at some volume and intensity, their particular viewpoint on an ongoing international military and humanitarian crisis without any due regard for the nationality or sensitivity. But there again we are lucky to live in a democracy.
Nice cafe and always busy, spent longer queued that sat enjoying our cake and drinks.
Staff are always friendly and professional, especially when they restart a drink on the order because they got it wrong. Took a couple of attempts for me to point it out as she was making it and question again when put on the tray for her to react. Finally she read the receipt and didn't make too much of a song and dance about it. I just felt a bit bad about the growing queue but they were all made aware that it was my rejected drink causing the delay.
Didn't have to stay long, drinks weren't at any temperature that could cause a scald so we could wash down the rather nice cake easily and get on our way.
Decent facilities and is extremely popular. Occupies two retail spaces, which isn't obvious from the outside, so normally there's enough room.
Good quality coffee, and the staff members are very friendly and attentive.
It gets busy so the tables are often in need of a clear when it gets busy.
Pied a Terre area outside, especially for when the weather is more clement.
Drinks prepared in good time. You know what standard to expect. However, a lot of empty tables had cups, plates left on them.
Harrison “OmgFyiTbh” Barnett
+5
Staff are always super friendly and make a mean cup of coffee. Pretty sure this is one of the best Costas I've been to based on the staff.
Costa coffee it self is pretty much the same everywhere but service is special here.
I come here for the great coffee & great staff. Never a problem & nothing is too much trouble for the team. Even on the busiest of days there is always a warm welcome from behind the counter. I'm reluctant to give 5 stars however as I feel the shop is very tired & that investment is needed to revitalise the place ... bits are falling off the walls & the flooring is shabby. Also both washrooms have been in need of attention for quite a long time now ... particularly the one in the extension ... something is leaking in there & it's not nice to use despite the staff trying to keep on top of it. Come on franchisees ... it's a busy outlet & you obviously make money from it ... how about investing some back & making it 5 stars for customers & staff?
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