Few quick facts one should know to improve their experience. I went there to renew our passports (4 member applications), application processing took 15 minutes only.
1. Booked early morning appointment slots, (I booked for 8:30 am)
2. Reached around 8:00 am , stood near the entry gate. This would
Wow what an amazing experience, Reached at appointed time at 3:00 PM, got warm welcome and token by a very pleasant staff.
Got my number in 5 minutes and took another 5 minutes to get process done.
Key is to follow checklist and keep documents ready and in sequence.
Very helpful staff and great fa
It’s used to be the most chaotic place but since a new manager has introduced documents check help desk service before issuing the tokens the overall customer experience has improved significantly that saved the people’s time and trips it takes to get the job done. Definitely the best customer serv
I went for my OCI yesterday. The queing system was very fair and admirable although waiting time cannot be helped, About an hour wait in the queue and then an hour wait for counter. Staffs were good and helpful as they check the OCI documents before submitting at the counter. But the only thing is d
Great experience!
The lady who helped me sort through and did the verification was really helpful and patient.
Spl. Thanks to Julie Dias!
Went yesterday to get my OCI and I can not rate the service that we was provided. So well organised, people there to check you have all the right documentation prior to going to the counter. We had S Pereira that approved all our documents, explained what was not uploaded, if we wanted to upload it
Very well organised. There was a wait, but we were kept well informed. I had put that we were British subjects when we are citizens apparently so it couldn’t be processed. Luckily we were served by the amazing Sarith Kumar who couldn’t have been more helpful and after an hours wait we were successfu
Wow what an amazing experience, Reached at appointed time,got warm welcome and token by a very pleasant staff.
Got my number in 5 minutes and took another 5 minutes to get process done.i met a kind staff she s so professional supportive and helpful am very much appreciated her service.
Key is to fol
Amazing experience overall
Greeted by the person giving the token number.
Patiently waited for my turn.
The guy (madhu) took my documents as required and processed my application very calmly.
It took me less than an hour for the whole process.
Big bonus if you have all your required documents handy
I recently had the birth registration and passport application process for my child, and I am delighted to share my incredibly positive experience. The entire journey, from start to finish, was seamless, efficient, and hassle-free. I would like to express my sincere appreciation for the outstanding
I have always gone to Goswell Road as they were much better than the other one within London however the Southall one is miles apart. The person right from the front door to the people checking the documents to the people at the counter were really helpful and it felt like the vfs service that we ge
Had an awesome experience, Mr. Maninders was very professional and helpful. I was there to renew my 5 year olds passport and mine. Maninders made sure he explain every single steps, and let me also make sure all details are well aligned. He was the best and cared for the customers to offer a top not
Excellent service. We were greeted very warmly. Sai's smiling face relieved our anxiety with the process and he was very polite. He helped us arranging documents in right order. Overall pleased with the services. 👍🏻👍🏻👍🏻
A few weeks ago, we came to renew my daughter’s passport but some of our documents weren’t right but Amr who handled our appointment, he was very patient with us and gave us time to correct our papers and even guided us. I am sure if it won’t have been Amr, we would have to reschedule our appointmen
The Staff at the centre were extremely helpful and efficient. I was pleasantly surprised and they also provided me with facilities ti nurse my little baby while I was waiting. Well impressed:) Special thanks to manager Sumer.
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