Big thank you from the Ambulance crew to your Horsham staff for looking after the lady, that fell over outside the shop, so well. Lorna and your manager are both credits to Pret!
We love it here! Great coffee and great food! And a nice feel to the place, only downside is you struggle to find a table when busy.
There are few places where you receive outstanding customer service, but this place is one of them. The manager is a shear joy to watch has he greets people into the restaurant has if it was his own home. A credit to the company.......The coffee is great and it's always spotless. If the person at the top takes such pride in his work then so does everybody else. Wish I knew his name to give him the credit he deserves...!
Nice pleasant place to chill out with a �
Great coffee great service always visit when in Horsham �
a nice plase to have a nice breakfast.
Great place to relax and enjoy a Pret :)
It can be very busy though I must say.
Below scores are out of 10
Customer Service 9
Food Quality 10
Atmosphere 9
Presentation 9
Products 10
Wifi Yes
Location 10
Dogs are welcome
Parking: Lots of paid parking available.
Overall 9.5
We are regular customers in here with our 5 month old daughter, we go to pret to feed her and grab a drink each. The staff are always delightful without fail, they don’t hesitate to help us warm up bottles for the baby and are always accommodating with the pram and type of seating needed. Today we went in and they even recognised us and gave us each a drink on the house! Would highly recommend to anyone looking for a quick snack/caffeine boost and extra credit for everyone on shift today 04/09/23. 👍👍
Friendly staff and good coffee make this a great place to stop for a drink. The food is also really good with a decent selection of salads and sandwiches. I'm personally very partial to their Christmas lunch sandwich...... Obviously only available at certain times of the year! Seating is nearly always busy so it can pay to find a seat first!
Generally have good experiences here - I always find the service to be the quickest out of the chain coffee shop options, and most of the staff are lovely and smiley. Some let it down a bit with attitude or indifference but it doesn't often bother me as a subscription user I'm usually just in and out.
Always find it to be kept clean and food is well stocked.
Not many vegan options compared to other branches unfortunately so never really get food or sit in here - it can also be quite loud due to the amount of subscription users I think.
BE VERY CAREFUL WITH CHILDREN USING THE WC HOT TAPS.
So scalded my hands this morning with the Boiling water that comes out of the taps, any child as mine did a few years ( not here but elsewhere )ago will risk severe burns if the tap is turned to hot only.
Informed the manager who despite my civility and good intentions was rude and disinterested. Lovely food of course.
Delicious food. Excellent service. Great atmosphere.
The Horsham branch needs some serious overdoing, breakfast shelves are always super empty before 9am and there isnt enough seating for busy times. Pret in general is great though, many vegan options as well as macronutrients listed on the product which makes it easy to track
Classic Pret store, well managed fast service, great coffees.
Great food and service and shop is big enough to safely social distance. I enjoyed a drink and a tasty treat here with my daughter for a mid-week elevensies and there were a few customers to make it lively, but not too many to make it crowded; everyone had their own space.
Visited quite late in the day so limited choice of food but that's to be expected. Polite staff, clean premises.
Friendly staff, fast service and a lovely cup of hot chocolate!
Pret in Horsham is always so dark inside, but happy that I could pick up the vegan meatless meatball hot wrap there. In fact we bought 3 out of the 4 available! Love their turmeric latte too. Service is good but slow.
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