At arrival it was very busy, but there was seats available and the service was brilliant. The staff were friendly and efficient and made sure they got everything correct, by multiple checks. Very enjoyable experience today :)
Always clean fast professional service here, way way better than the Starbucks.
Name check Maria π
Excellent service and great food selection (though the food is overpriced for what it is). The staff at Hornchurch Costa are always polite, friendly, accommodating and very welcoming. The atmosphere is mostly good, it could only be improved with the music being slightly louder so everyone can hear it properly. Overall; a good Costa!
We had a big order and the cafΓ© was really busy. Catalin and the team worked super hard to get the orders done and served asap. Great service π
Nice location! Cashier was a very kind and pleasant man. It was indeed a great service. The artist who creates the drinks is polite and do care for the customers. The coffee and deserts were fresh. A busy place. Smiles and Joy will cheer up the team. They try their best to serve their customers. You guys are awesome. Thank you, Team.
Friendly staff, very clean, nice atmosphere. The only fault I can say is the door needs to open both ways or electric door needed so it is easier to get out with your hands full . Other than that is very good.
Polite friendly staff. Clean tables, quick efficient service.
Food and drink great. Clean preparation.
Friendly staff! Food and drink delicious! Free instore WiFi! Lots of seating as well both inside and afew outside! Highly reccomend!
Love a Costa always in there with one of my family members and my little girl. Love the food variety they have, and love the choice of drinks. However, on this occasion, there were a few people inside vaping, which I thought was inconsiderate as there were a lot of small children about including my own.
Amazing service! Fast and lovely staff. Ambiance is great, would definitely come back.
Staff were really helpful and accommodating to our large group of mums and buggies! Drinks are always well made too
Yes service excellent The Gentleman Catalin was very friendly & made us laugh & feel good & the other members. Will definitely be there again ππ
Very friendly staff and such a great service. We always feel like home
Great Costa, nice and big space, very pleasant staff, one in particular for me is always a pleasure, her name is Tia. Great customer service, pleasant manners, friendly, knows the procedures and always goes above and beyond with my orders and with other customers from what i have witnessed. The drinks she makes are spot on and delicious! I sit back some days and watch the staff team, always being led by Tia in such a motivational & positive way.
I have visited here daily since it opened and have seen this Costa go from good, to not so good with the changes in Management. The above staff member I just mentioned runs that place like the Manager, so as a director myself, a tip from me to the owners or HR would be - no need to recruit, your reliable, knowledgeable, going that extra mile manager is already working for you! Promotion should be looked into π
Thanks for making my days brighter and cheerier, you will go far Tia π―
Had a delicious silky flat white here today! Thank you lovely barristas!
Very nice place, staff very polite and quick with order. Thanks
Costa was the only coffee shop open on Christmas Day and so it was busy as you would expect it. The lady who took my order (her badge said Mehak) prepared my cortado exactly as I like it. It tasted smooth and it was served at the perfect temperature.
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