Really nice food. Bit of a mix up on one of the orders but was resolved really quickly and with no fuss. Our waiter was lovely. There was a big party in there for a child's birthday so they were very busy but the service didn't suffer. We had all eaten with desserts in an hour and half (only took this long due to us not deciding very quickly) cannot complain.
Went for my mums 60th. Food was nice and the service was good
Came in today for lunch and had a lovely meal. The manager was absolutely brilliant and really looked after us. He was such a lovely guy and unfortunately I did not get his name. He was very attentive and nothing was never an issue in terms of what the kids and myself requested. Food was lovely too.
Food was great. Tried the new vegan menu tonight and was so impressed. Exceeded all expectation and is the only reason the review is higher than a 2. Service wasnt great. Wasn't terrible. They weren't rude. But there was this really fed up vibe and it took so long to be seen. Took 30 minutes just to get a dessert menu. However, again, the food was fantastic, and I really rate their vegan items. So good!
Water Lane Primary Academy
+5
A very warm welcome, followed by excellent service. My husband is profoundly deaf and Laura was extremely patient. She and the others who came to check on us whilst we were eating, made a concerted effort to ensure that we were enjoying our meal as well as the general Frankie's experience. Nothing else to say other than that it was awesome. Thank you!
Came as a group of twenty for a festive meal. We had pre ordered our food as advised by the restaurant. Service was good. We were well looked after by the staff whom did a great job making sure everyone got the right dish. I had the festive turkey with all the trimmings. That was a generous portion. Stuffing balls were dry and the pigs in blankets were the smallest I've ever seen. Overall though a good night out.
Had a very good experience here.
Firstly I am someone who suffers from nut allergy’s and when you come into a restaurant sometimes it’s not a good feeling. But as soon as we walked in we were asked if we have any allergies, I knew from this moment my experience was going to be good here. We was served by James, he sat down with us going through the different options available on his mobile, this made me feel very welcoming and that nothing was too much of a problem for him. We had starters, mains and deserts in which all were very tasty. If I could of given this place 10 stars I would of!!!! Very very good!!!! Thanks to you James and thank you F&B Hemel.
Perfect family meal and atmosphere
Staff were attentive, funky high chair style seating for larger parties (I had to help my mum up though). Food good. Four of us all had the chicken, bacon and avocado salad. Kids got an activity booklet with colouring pencils.
Only down side was the music/ noise level was too high for my liking.
Great service from James. We had a Nut and Dairy allergy on the same table. Sat down with us with the IPad. Food and drink were amazing. Will be back, so refreshing to be served by someone who cares about allergies.
Very helpful staff. Allergy aware. Enormous 15" pizza very tasty. Lemon Chicken n chips [dairy free] was a lovely sauce - could do with even more sauce. Different version of Chicken parmigiana; 2 chicken breast, fries and spaghetti.
First time my kids and I had tried this restaurant. My daughter has lots of allergies, but the staff were nothing short of fantastic, ensuring we found something she wanted to and could eat. The staff were really friendly and we all had a great time. Keep up the good work guys 👍🏻
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