Reviews White Horse

Its my favourite eating place, good value for money and friendly staff, I recommend it to everyone !!

Great pub right at the heart of Headington. Great food and drinks. Amazing staff they are super helpful and friendly.

Popped in for breakfast, which was really good but sadly let down by rock hard cold toast. Hubby asked for more toast and what was brought to us was sadly the same. Crispy yet not warm enough to melt the butter. Shame as would have been top notch if they could sort toast out. (we think it may have been frozen bread)

Good pub food - very handy if you're in that part of Oxford and need to grab something quickly. Ordering online from the table worked fine, and I noticed they had a charger for multiple mobile phones, which could be useful.

Fantastic Gluten free menu. Good value. Friendly service, particularly from Chloe. Will be back.

Update I have revisited the pub with my friend. We went for an early evening meal and we both had burgers and beer. This time the service was far improved and the food was really quite good. The service was almost too much. The staff were really friendly and attentive this time. The burgers were much better than the chicken (I really did not fancy ordering the same food as last time) and the sweet potato fries were fresh and tasty. A much improved experience and I would happily go there again now. Overall, I have given them 4 stars as a balanced review. The management clearly care about standards which is a credit to them. Recommended. I visited the White Horse with a friend for an evening meal and a drink. The booking is easy, the on-line apps etc work fine. Food was and drink were delivered in good time and the drinks tasted good (we had bottled and draught lager). Sadly, the food and service thereafter were disappointing. I had chicken skewers, sweet potato fries and corn-on-the-cob, my friend had 10 battered chicken fingers, salad and sweet potato fries. My second skewer appeared undercooked, the fries appeared tired (like they had been out for too long and dehydrated). The corn-on-the-cob was very watery. The salad the chicken came out on was not very tasty at all. I watched as staff came and went to nearby tables and tried to catch the eye of one of them, to be able to mention the chicken appearing to be undercooked. It was impossible as they did not bother to look around and no-one came to check to make sure everything was satisfactory. Eventually I went to the bar and spoke with a staff member. Someone then came to the table and I explained my concern. They had a look and agreed that the chicken did not look right (it noticed it when after I had bitten in to it, it was the texture that alerted me). I was offered a refund or new skewer, I chose a new skewer as I was hungry, which was brought to me shortly after, with a new dip. It was a bit better. I was told that the chicken comes pre-cooked and they heat it up. This does not bother me, but only if the food is cooked correctly. The beer was good, the fries were tasty and the apps worked well. The prices are really quite good. Of course I was not expecting a gourmet dining experience, but I hoped to have a decent meal. I note that some reviews raise concerns for cleanliness; I did not note anything of concern around this. The service was inattentive and disappointing, the food below par. I have significant experience in management and the service industry, I would have refunded the meal and made sure that the replacement food was bang on. Management of staff is poor as it was not hugely busy at the time and the basics of customer care were missing. A smile, good service, a 'how is your meal today, sir/madam?' and ensuring food is cooked and tasty, are the basic standards to which pub food should be aspiring. Maybe I will go back and give them as second chance, maybe not. I have not decided.