Thank you so much for your help yesterday looking for a special teapot to send as a wedding gift, you were so helpful and found me a perfect present and a couple of tasters to send with it
This is a beautiful shop. It never disappoints. I especially love all the variety of teas and hot chocolates. This time I treated myself to biscuits and jar of luxury hot chocolate plus my usual Assam. Thank you ladies, we come back every time. You must visit this place, they also sell tea cups and various tea pots. Excellent as gifts.
Nice shop easily found inside the shopping centre.
A sample table enables you to try a few drinks..
Service was fast and friendly, I cannot fault.
Really impressed with the customer service here, staff were all friendly and informative. David was really helpful and talked through all the coffees and was a pleasure to chat with being a coffee fanatic like myself. Hard to come across such good customer service this day and age.
Top Marks Whittards👍
It's a nice little shop, if not over priced but for a tea lover you can probably find a gift. However, for such a small shop and with more staff than customers I do not need to be asked by three different members of staff if I need any help. I actually said to my wife if they ask once more I'm leaving. Leave people alone we know how to ask for assistance!
I always receive wonderful service here. The staff are friendly, helpful and informative. They're in no way pushy when it comes to selling, which puts me at ease when it comes to stepping into the shop.
I unfortunately didn't get the names of the two staff members who helped us yesterday (02/04/22). But they were both really sweet and helpful.
I have been a regular customer to this store for a number of years, and although the staff have changed a few times, the high quality of service has not diminished. If fact I have found the latest team to be exemplary.
The store is well laid out, clean and well stocked. I also appreciate the innovative items that they sell in store, some of which I have purchased and continued to use once the novelty has worn off.
If you're looking for premium teas, coffees or hot chocolate, you cannot go wrong with this store!
I am a new recovering alcoholic and was looking for my evening alcohol substitute. The blonde lady working on 02/08/21 (sorry I didn’t catch your name) was incredibly helpful. She gave myself and my girlfriend a sample to which we loved! Then advised me on what was best for my specific needs. She also gave me a few samples of tea to try at home which was very lovely. As I said I don’t drink coffee, she substituted the coffee sample for some lovely shortbread.
Overall the best customer service I have EVER received. I will be back.
My disabled elderly mother recently bought a glass teapot that had a flaw in it. She does not live locally and was unable to return it. The manager Heidi made a special trip to Mum’s house to bring her a new one. Now that is exceptional customer service.
Brilliant selection of teas, friendly staff and a free sample every time you visit!
Absolutely brilliant saw a guy and a woman where amazing I brought a product from them I will buy again very soon
Gorgeous teas and hot chocolates, kind staff
Lovely range of teas and coffees. Pricey but you get what you pay for. I went there for their chocolate coated coffee beans, lovely !!
Lovely helpful staff, excellent choice and quality of chocolates, tea and coffee. Nice store
Nice sample to try and always able to find discounted gifts
Fabulous feel to the place. Great selection and staff consistently lovely.
Excellent selection a very tasty tea. Good value but fantastic quality.
Excellent service, wonderful products
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