Reviews Costa Coffee

I went there today at around 10:45 am 22 of June 2023 I was very well received by Kachana and her colleague Katrina from Greece. Both were so amazing and helpful. The coffee was so good done by Kachana. Katrina is very kind and always smiling and they both go out of there way to take care of there customers Can’t praise them Enough. Great place to visit the costa coffee in Hatch end 10/10 out of 10 for both of them Aftab Ebrahim

Yesterday 10/09 I have been with my daughter at Costa cafè at Hatch end, we have been served by Anna, her service was superb, she advice us on which pastry to take (deliciously fresh and warm) she placed the cups in a lovely way on the tray and allow my daughter double serving of cocoa on her milk, she was friendly and corteous, I notice she was extra working as she was completely alone serving all customers, from taking order, payment and serving, she kept smiling to everyone and her service was outstanding, on the back of the bar there was her colleague who was working slowly on something, when there were lots of customers Anna asked for help, but her collegue told her she was busy doing online orders, she did not seem busy, actually she seemed doing things extra slowly, so Anna suddendly had to deal with a long queue of people abou 6/7 at once, she tried to please everyone, she took the orders and payments and ask them to wait to be served, she was extra fast, but she did need help, so she asked again her colleague which finally she agree to help, a man who was waiting his order lost his temperament ans shouted in an offesive way to Anna, poor Anna told him her collegue was dealing with his order, the man did not accept her explanation and went on shouting in extremely rude way to Anna, in all this her collegue kept silent, while she should have confirmed to that man, she had on board his order, i believe as Anna is very fast and good at making things, while her collegue very slow, this man felt left behind by the behaviour of Anna's collegue, but took forward a complaint on Anna who took his order on a first place. I feel Anna was victimized and treated with unfairness, she should have more help and support by her colleague. I hope the managment of Costa cafè will appreciate her hard work and appreciate her problem solving good attitude, as she tried her best to calm down the gentleman, also i hope they will notice her superb customer service, everyone else was happy!!

Love the iced tea. Nice and cool ... just what you need for this weather. Members of staff were friendly and courteous. They recommended the ice tea and it tasted really good. I had a breakfast wrap and that was good too. Very filling. The wrap was grilled for me and cut in half so it was easy to handle. The reason I gave 4 stars instead of 5 was purely because of the environment. While I am not a recycling fanatic (although I should be) I realised that only the straw was made of paper, the container for my drink was made of plastic. The plastic they said was recyclable but they need to use less plastic. Costa you guys are amazing with your beverages but please think about the earth and cut down on plastic.

First time at this Costa. Nice and not busy at my time of visit. 2 very professional and friendlly staff Isha and Kanchana (apologies if spelt wrong) remained calm with very awkward customers. Unfortunately as this is Hatch End some customers think they are above everyone else! Isha and Kanchana deserve a raise or promotion! Small gestures and acts like this show the measure of someone's work ethic. Well done 👍

Friendly staff and great coffee 😊