Just purchased a new bike from these guys. Very obliging and knowledgeable staff, who took a lot of time making sure the bike was right for me. I needed to drop the bike back for a couple of tweeks after riding it and again, they were spot on. I could have got a slightly better deal on the bike I went for elsewhere, (Focus Paralane), but I was not very impressed with the advice offered by the alternatives and the little bit more was money was well spent in view of the after sales service etc. Oh, and it has and an excellent cyclists cafe, with wide screen TV showing cycling, magazines and excellent coffee cakes, nuff said!!!
Great cafe and shop with wonderful cake and really nice staff. Thank you for making us all from Sherburn-in-Elmet cycle club feel welcomed and also helping out with a small technical issue.
Have just bought a Cervelo S3 from the guys at Prologue and the service was first class -great product knowledge, excellent technical expertise and superb customer service. They also stayed open an extra hour on a Sunday to accommodate my indecision!! Highly rated. Will be returning soon to buy some deep sectioned rims!!
Popped in when visiting Harrogate for a nose and really loved the place. Never visited Cafe side but retail side was great.
Great place for coffee and bikes. Currently have a great discount on Castelli
Just had my bike serviced. Really good service. Cheers guys!! Recommended
It’s all about the Vuelta Belter. Fantastic cake, coffee and of course bikes.
Haven't bought any bike stuff, just coffee and snacks in their great cafe. It's a great place to work or relax whilst drinking super coffee.
Highly recommended...
I would personally like to thank Prologue for being so amazingly helpful regarding a recent incident. Isn't it great to know you have great neighbours! Thanks to John and the Prologue Team for their valued support.
I went to the café part of the shop on my bike. They have free-to-borrow bike locks and a metal bar to shang your bike up on outside. They provided excellent service and all the staff were friendly. They have nice bagels and delicious mochas; you are also provided with a free cup of water per person. The soft drinks are a bit overpriced though. It is also walking distance from Harrogate town centre, overall I would definitely go there again.
Unfortunately, the bike I wanted did not fit my body type. Nevertheless I can't fault Prologue's approach and customer service, Jacob and Chris were great. They even managed to get me a test bike for a week! I would recommend Prologue and hopefully I can get a bike from them in the future.
Excellent service done on my road bike and the shop stocks everything you need; essentials and treats. Great customer service and very knowledgeable staff.
Took my 5 year old Scott Speedster in for a Level 2 service, the team were great m, gave me regular updates and ended up downgrading my service to a level 1 due to it not needing it. They have an amazing cafe and an amazing range of bikes to choose from! A must stop!
Great service from a family owned and run business. They stock some of the best cycling brands and products you can find. Always keen to help on every visit. Fantastic coffee shop with great choice of quality meals using local produce - always a good vibe in a nice setting.
Bike shop great but the attached cafe slow. 25 minutes from ordering for first drink to come, then rest of order forgotten.
Edit: See reply from owner below. Very impressed, and exactly what I've come to expect from Prologue (the bike shop is always fantastic, this is the first time in a while I've been in the cafe).
Owner run bike shop. Friendly advice, great selection of road bikes, components & clothing. Knowledge workshop staff. Excellent coffee & food plus a sunny terrace to enjoy it on. Can't recommend highly enough!
I have to admit to having preconceived ideas that Prologue was only for serious cyclists and probably quite snooty. I’m pleased to say I’m totally wrong. The cafe is lovely, the staff welcoming, and twice they’ve fixed minor mechanicals for me when I’ve turned up. At the end of a day they salvaged my seat clamp with a sheared bolt (having been told elsewhere it was irreparable) which meant I didn’t have to cancel my weekend ride whilst waiting for a brand specific new one.
I went during lockdown so only the cafe was open. The hot chocolate was divine and they had a great selection of baked goods, drinks, protein bars etc. The bikes on show were beautiful and the actual shop was closed off but it looked pretty nifty! It's still open during this second lockdown so go down and grab yourself some yummy goodies from their cafe!
Went in to Prologue yesterday with a problem with my back wheel. Asked Aaron to have a look at it which he was happy to do so despite being very busy. He located the issue pretty quickly as it being a problem with the freehub and explained everything to me- which is useful when you're not extremely knowledgeable. He was more than happy to help and I would really recommend .
I have visited prologue a number of time; staff are always helpful and the food and coffee is spot on great way to start and/or end the day!
Recently purchased a new BMC Roadmachine, which Prologue sourced for me and the service was excellent from start to finish, keeping me regularly informed on progress with my order & they built the bike up to my required stack height & spec’.
Recently purchased a bike from Prologue, very very happy with all the staff and their attention to detail, nothing was too much trouble.
all the years of cycling knowledge was clear when going through all the details for my new bike, nothing was left to chance, can highly recommend !!
Friendly cafe staff and very competent bike mechanics. I was in Harrogate for a cycling trip and I visited the shop on a Saturday afternoon. Despite the shop was busy with other customers, they managed to fix the issue I had with my road bike (realignment of the derailleur) in a few minutes.
Best bikes & bike bits by far, these guys really know their stuff. Great service, expert help & a brilliant atmosphere.
High end local bike shop with a first class.cafe showing all the top cycling events. Coffee and cake are both outstanding and cyclists can refuel with healthy brekky or lunch.
Great local bike shop that I will be using in the future - incredibly helpful/friendly and identified the issue with my steerer expander bung straight away (incorrectly set-up by manufacturer).
Superb local business that really cares, great service, attention to detail and serious commitment to making sure the customer is very well looked after. Why would you go online when you have this level of service, defo something to be treasured and supported.
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