Great Food and a nice experience - would defo go again !
On the day we visited there were a few issues with delays with our food arriving. However, Jenny could not have been more apologetic or communicative and made us feel valued despite the issues. I will go again and hope to be looked after by Jenny! The customer facing service is the most important thing.
Had a great meal here. The goats cheese pizza was cooked perfectly and full of flavour and the chicken milanese burger was delicious too. We were looked after well by all staff too. Thank you.
What shambles!! Yesterday even in Carluccio's for dinner, restaurant revelatory busy, got seated then waited and waited and waited. The service was slow, rubbish and our server well let's just say she didn't have a clue. Bug table next to us, some celebration were completely ruined evening, food coming out 1 by 1, or not received at all, just like us, we finally called for manager, as we just wanted to leave, and I have to say she saved it for Carluccio's yesterday, short black hair, I saw her go round couple of tables explaining and doing her best to fix the mess, we also saw her deal with the big table and I have to say, that's what customer service is about, she dealt with everyone as best she could, professional and humble to the mess caused to most of evening. If it wasn't for her would be putting in a complaint for sure! Manager saves the night by the looks of it for Carluccio's.
My fiancé and I were delighted yesterday by a new waitress called Yasmin, who demonstrated why we enjoy going to this particular Carluccio’s.
To our surprise, their iconic chocolate fondant was back on the menu. Unfortunately, ours didn’t come warm, but Yasmin handled the situation exceptionally, and two new warm fondants arrived back on our table in minutes. Thanks, Yasmin and your manager, for your hospitality yesterday.
We look forward to our next visit soon.
Jack
Random visit…
Amazing. Totally amazing.
Every person had their own personality… wasn’t a clone chain.. Service and food wonderful. Please go if you get the chance.
Lovely people, food and service 🥰
Food was delicious, though our calamari was a bit cold. Service was friendly and food came out quickly. We had five sharing plates and I'd say that was ample for the two of us
Food was lovely, but what we wanted from the menu wasn't available. But the staff were great, the good we had was tasty and the timing was good
Treated mum to a Grande traditional breakfast with mimosa for her birthday. Staff were lovely very attentive. Great atmosphere in restaurant & food was delicious 😋
I'm leaving 5 stars particularly for a member of staff that served us, whose name was Josh .He was extremely friendly, polite, helpful & nothing was too much trouble . The food could do with a bit more improvement as pasta was quite tough therefore the full 5 stars go to josh as he truly deserves a mention.
We had a lovely meal this evening, great service from Josh and the staff on tonight.
Everything arrived promptly and correct, pizza was great and lasagne is always a particular favourite of ours, along with Panna cotta for dessert
The food quality is much better than a lot of chain restaurants.
We went here for lunch. We had the calamari, some olives and we shared a margarita pizza. All of which were delicious and the pizza especially was made with fresh tomatoes and basil and came on a thin crust. The lady that helped us was great. No complaints and we’ll be back. Thank you!
Dropped by for a quick lunch whilst shopping. Staff were nice and friendly. Good range of options on the menu, and our meals were nice. Tables were adequately spaced and it didn't feel crowded at all. Overall a good experience.
Michael R (cuddlemonkey)
+4
I've always liked the breakfasts at Carluccio's; the evening meals, not so much. They also sell stuff to take away, biscuits, pasta, jars of sauce, that kind of stuff.
Great Sunday morning breakfast, staff were super welcoming and the restaurant was nicely chilled for a sunday morning - highly recommend and a big thank you to Delia who served us - so attentive.
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