Excellent customer service today by Lewis who replaced a knocked over toffee latte without even being asked!!!! What a credit to your team!
Gapton Hall McDonald's was nice. The staff were friendly and helpful. It was lovely and clean. We were served very quickly with no wait. There was a wheelchair accessible entrance and disabled toilets.
Nice atmosphere. Busy place but 2 lovely smiley ladies of a certain age were keeping the floors dry and waiting staff could not have been more helpful. I felt like they were all smiley theme park staff.
The food was very hot, it made a nice change as the other ones are normally warm. I had the wrap of the day it was the new spicy chicken wrap. It was very hot, nearly burnt my tongue. I was glad I had a milkshake. I would definitely have again.
A nice restaurant to eat in.
Ordered using the screens. We had a few customised items and everything was made accordingly - no mistakes.
Plenty of activity sheets and crayons for the children.
Restaurant and toilets were clean.
Parking not great; very small car park. But plenty of space in the adjoining retail park.
Very busy on Sunday morning but by 10am much less customers. Staff are friendly but not so when busy. I had to wait more than 10mins to place order. Clean and air-conditioned restaurant. Lots of parking available and large enough place for many kids to eat and play on screens provided.
New double Big Mac with bacon was great. Place today and staff polite. Particularly Eliza who was very professional and helpful.
Food was a typical McDonalds, along with a typical McDonalds atmosphere. Service was ok but nothing special.
Frankie, Chloe and Harvey
+5
Great meal - we sat down to eat to split up a long journey. We used table service and they messed up our order, but the employee replaced our order immediately. Great service
There was a runner called eloise who was really friendly and super helpful. Amazing customer service 🤩
I had a big Mac and a drinking chocolate both were delicious the service was very quick Staff we're also polite and friendly
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