Reviews Miller & Carter Grantham

Never judge a company by what they get right, but how they put right what they initially got wrong. It was with a certain trepidation that I approached Grantham’s, Carter & Miller, for the second visit… I had initially taken my wife for dinner on Saturday 3rd March. I had been particularly keen as I have Coeliac disease and am unable to tolerate gluten. C&M have a delicious looking menu, including a wide range of gluten free choices choices. Upon sitting down on the 3rd, we had been particularly impressed by the general ambience and our helpful server Bella. Bella was very knowledgeable and helped in making our choices. Alas, we were halfway through our starter when the server had rushed back to our table and informed me that they may have made an error in the kitchen and I may have a non gluten free starter. Whilst eating gluten is not going to kill me, it is going to make me pretty ill for 24/36 hrs, I asked to speak to the front of house manager and explained the situation. The General Manager, Simone , then came over to speak to us, he could not have been more apologetic and fully accepted that they had made a mistake. We obviously didn’t pay for what we’d eaten and he gave us a £100 gift voucher by way of apology and we left. I expected the worst, but I was pleasantly surprised at not feeling too bad at all. Either I had ingested a very small amount of gluten, or the dish had in fact been gluten free. I returned to C&M the next day, as I wanted to explain to Simone that I was in fact ok and to thank them for the way they had handled the matter. I was met by Simone and the Head Chef, Andy Quigg. I thanked them for being upfront and informing me as soon as they realised that there may have been a mistake and for the way in which they dealt with the issue. They explained that they do have procedures in place to avoid incidents of this nature and that all staff had been reminded of them. They assured me that this had been a one off. They also invited my wife and I to again dine with them at a time of our choosing – in addition to the £100 voucher already received. My wife and I duly dined on Sat 11th March, WOW, is the only word to describe what followed. We were again met at table by Bella, our server, who again explained that she would be looking after us and would personally bring our food to table in order to ensure my meal was gluten free. We made our choices and waited whilst our meals were prepared. Bella was wrong, and was obviously overruled , she didn’t bring our food to table; all courses were served personally by Andy, the Head Chef. The staff were very attentive and Simone, the General Manager, visited us at the table to check all was well. I have to confess that I have never experienced such a level of service and am extremely impressed. Carter & Miller are obviously a company that care about what they do and really want to look after their customers. My wife & I loved the service and the meal. Would I as an allergy sufferer recommend C & M? Most definitely. The next time I visit I probably won’t be served by the Head Chef, but I have every confidence that I will be served an outstanding steak; by staff that care about their customers. Thank you for restoring my confidence Carter & Miller and for serving an outstanding steak, with sauces and trimmings. We’ll be back!

We went for a meal on Mother's day. It was excellent. The service was attentive and nothing too much trouble. Jo was our waiter and he looked after us very well.the steaks were cooked as we wanted them. They were served with separate sauce, a wedge of beautiful crisp well dressed lettuce and crispy French fries. The Shiraz went down a treat after a complimentary prosecco. The crème Brulee was to die for!! I cannot wait to repeat this wonderful experience. Thank you all very much for making mothers day so special.. Glenys Robertson from Barrowbygate.

We celebrated our 41st Wedding Anniversary at Miller and Carter on Sunday 22/07/18. We chose the Chuck and Duck Wings as a starter. This is one of our favourites. This is best eaten with the fingers, so take so wet wipes! We decided to treat ourselves to the fabulous "Butcher's Block" The selection of steaks were a delight to eat. Tender, succulent and flavoursome. We were superbly looked after by Chris and the legend the is Nicola! Thank you Miller and Carter for making our day so very special.

We had a family meal here a couple of weeks ago. So impressed. The food was to die for. Best meal out in ages. Staff were lovely too. Excellent and have booked to go again.

Absolutely spot on. Was not expecting the experience we had (hence being a little under dressed) food was amazing, service was top class. Gemma knew exactly what she was talking about, so polite friendly and knowledgeable. Will definitely be back.

What an amazing place to have a meal!! Our server Nicola was absolutely brilliant. It was my birthday and I had a strawberry Bellini on the house, and the came out with a board with happy birthday on it In chocolate and had strawberries and blueberries, absolutely amazing and to top it all my partner proposed to me as well. Food was amazing, I had salmon fillet, cooked to perfection, and my partner had fillet steak, again cooked to perfection. We will definitely be returning for another fantastic meal.

I have various food allergies and Nicola was fantastic and professional with dealing with them, also bringing humour to the table. She was very lovely, with also training a new member of staff at the same time, she did fantastic xx

I have eaten here several times and the food has always been great. Today we were celebrating a couple of occasions and the team really went the extra mile with this. Our waitress Soph was brilliant and the chef (Olga) was spot on. Great work

Amazing experience. Was serves by Nicola who was attentive without being overbearing like some servers can be. She noticed if we had empty glasses and plates and these were taken away or refilled if needed. Will definitely be back

Dani was our server and was great! New menu, had pulled pork doughnut starter which is new, delicious definitely recommend, prices gone up with new menu but everywhere’s gone up!

We were served by Sophie tonight and she is such a polite young lady. A credit to the business. Thank you so much for a fantastic meal.

We always have a great experience at Miller & Carter - Grantham. The service is always good, the food is always amazing and it’s our favour place to go. During our most recent visit Nicola was fantastic, we have met her before. She’s always helpful, personable and makes you feel at ease. Thank you Nicola - we look forward to seeing you again soon.

Came here for dinner for my partners birthday. The food was outstanding and there services was excellent. Nicola was our waitress and done such an amazing job!

A belated birthday meal! Absolutely fantastic service by Soph and incredible food by chef Jake too. Fabulous as always! Thank you to all involved.