I ordered at one of the kiosks but unfortunately did not get a receipt. Staff members Louise and Pheonix managed to retrieve this from the system - excellent service! Food received promptly, too, and made it back to the hotel room in good condition.
It’s very huge and big restaurant. It have so many facilities for every kind of people. Wireless charging area, lift and huge space for enjoying our food.
Came here late night after a nice evening out. Managed to order a double cheese burger without removing the cheese before remembering I was allergic to milk when the meal came out. I explained my mistake to the worker at the front, who was very understanding and managed to get me another burger, of which I could eat, completely free of charge. Incredible customer service, would come again and forget my allergies 100%.
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This was the best McDonalds drive through experience I’ve had! This was on the 27/06/23 at approximately 19:15 so ensure the appropriate staff are notified and aware that their hard work is appreciated.
Firstly it was a busy day and there was initially a long queue but it went down fast and the standard of the food (large double big mac meal) was outstanding and took mere minutes to prepare once ordered.
It was also still hot which is a fantastic bonus. Kudos to the kitchen staff.
However, I mainly want to highlight the fantastic customer service I received from the team on the drive through. I was greeted over the intercom by one of the most polite, cordial chaps I’ve ever had the pleasure of meeting who went above and beyond to ensure I was getting the full McDonalds experience. Then moving on to the payment window I was met with a gleaming smile from the lady there as well as another at the collection point who were all very, very nice. This is excellent customer service and is really appreciated. I’m sure I speak on behalf of a lot of the customers who have been served by these staff. 10/10, thank you.
Consistently the better of the two restaurants in the area. Friendly staff. Orders generally correct.
Only thing letting the place down is the mass gatherings in carpark of aggressive delivery drivers parking irresponsibly day and night.
Best burger I have ever had at a mcdonalds our order was delivered to the table very promptly and was HOT!
staff were brilliant, pleasant and constantly cleaning .
Main door not working had to use side door. Other than that all good.
Best McDonalds ever.
Food arrived quickly.
Food was hot which is not normally the case at McDonalds.
Staff were friendly.
Very clean, staff cleaning all the time.
Expect long queues at peak times in drive through (upto 25 mins) but other wise staff are friendly and helpful and burgers are always ok
Food good and hot, service very good and very clean store.
A lot better than Petersfield store a few weeks.
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