Tom B
We had a very pleasant experience with the Gosforth team for selling/buying our new home. RMS kept us up to date when we were lacking in information from our solicitor. Would happily use again
Kim Atkinson
I can only echo others positive reviews of the Gosforth branch as I appreciate that they were working intially on the part of the seller, but as the buyer I was impressed how they acted fairly for both parties to reach an agreement both parties were happy to accept.
Throughout the process there was an open and frequent communication with regular updates and were more than happy to discuss further questions and queries both quickly and with clarity .
I would therefore have no hesitation in recommending them to others looking at house moving/selling.
Chris Herring
RMS Gosforth we’re fantastic during our house purchase that completed in September. Our purchase took a while to go through (Due to other issues that arose out of control) but Rook Matthew Sayer were brilliant in keeping us updated with the vendor. Special thanks to Eve & Natalie who helped us throughout the purchase and are a real asset to RMS.
Clare Edge
Excellent service from RMS Gosforth. The friendly, easy manner of our welcome persuaded us to consider using them for our house sale and we weren’t disappointed. Throughout an often stressful and difficult time, the staff at RMS guided us with knowledgeable professionalism and genuine care, making the whole process much easier. They are always on hand to answer your calls and are quick to chase up enquiries and return calls. An excellent experience and I have no hesitation in recommending them.
Syma Dawson
An outstanding service from start to finish! Many thanks to Jack for helping me find my dream home & for being so professional and friendly - nothing seemed too much trouble as he was always happy to help. Turnaround time from viewing to picking up keys was impressive thanks to their quick action & helping me along the process.
Waqar Ahmad
I've been letting my house via RMS for over a year now. They have helped me find tenants and fully manage my house. I have had a very positive experience with them. Both letting teams and the property management teams work seamlessly. I've been helped through change of tenants and I find the whole team is very professional, courteous, friendly, prompt and fair (to both the tenants and owner of the property). Adele has helped me on several occasions. I am very grateful to Adele and everyone in the team for their prompt, professional help before and even during the pandemic.
Scott Hopkins
We recently purchased our first home and the team at Rook Matthews Sayer Gosforth could not have been more helpful throughout. In particular, Sian, Laura and our mortgage advisor Jon were all excellent and did everything possible to make sure everything went smoothly. Highly recommended and would definitely use their services again.
Steph Savill
We were happy with the professional and friendly support we got selling our family home. For sure the most visible estate agent board in our Road had previously been Rook Matthews Sayer so it made sense to stick with the one that clearly knew the market for our sort of home. We also had a few challenges mid sale and RMS were reassuring and encouraging through this blip - which was appreciated. And they are nice people to deal with.
Sarah Mitchell
We have just sold our Father's home through Rook Matthews Sayer and from valuation through to completion their service has been brilliant. We dealt mostly with Laura who was an excellent communicator, highly responsive and very easy to talk to. We can't recommend them highly enough. Many thanks for all your help.
Tracey Harkins
I would highly recommend the team at the Gosforth branch! Everyone involved with our move was amazing. They're all super friendly professional and supportive, always going above and beyond to make sure everything goes smoothly, even in the midst of a pandemic. Communication was excellent throughout! A special thank you to Eve who added an extra special personal touch, and helped us find our perfect new home.
Sandra Dennett
I recently completed on the sale of a property and have no hesitations in recommending the Gosforth branch of RMS. From valuation stage to completion the team provided professional advice, worked proactively to find a buyer and kept me fully updated throughout.
Jeff Richardson
Went into RMS Gosforth one day, looking for a flat in my desired area. Ellie took my details and as if by magic, the next day, she was showing me around my new home to be.
Now, if that not fast and efficient, what is.
Also thanks to the rest of the Gosforth Team, who have been excellent.
Harley Fuller
RMS have been fantastic throughout the process of buying my current house.
RMS helped me significantly during the initial negotiations to help me secure the property and also acting as a reliable intermediary between both mine and the sellers solicitors.
I had a great amount of trust and confidence with RMS throughout the entire process - they often offered support with communication to help speed up the buying the process and ensure the transaction went as smoothly as possible.
Additionally, since moving into the property RMS have offered expert advice on how to increase the market value of the property.
5* all around
Ajay Kohli
The staff at RMS Gosforth are very professional and easy to deal with. Adele always works very hard to find suitable tenants for my properties. She is very helpful and along with her great advice is always highly professional and keeps me regularly updated.
JoinTheCollective
The house I purchased was dealt with through RMS - Gosforth.
I was pleased with the in house mortgage broker service that really helped me find a good deal with my own difficult circumstances.
Additionally to everything else running smoothly the staff kept in touch well and even after we had officially completed they contacted me to say an additional set of keys had been handed in for collection.
Will use again with no worries.
Richard B.
TheJojogi53
This was our first venture into property rental. We required a fully managed package with full support and guidance. We were not disappointed! Adele Eagleton was our first port of call and she helped us through the management process. David Rees gave invaluable advice and his great photographs showed the property to the high standard it deserved. We will most certainly be using the services of Rook Matthews Sayer for any future sales or property management services.
Lillian & Les Rogers
We were really worried about moving during the pandemic, but thanks to the very friendly, professional staff whom we dealt with at Rook Matthews Sayer the process was unbelievably hassle free. We firstly dealt with Adele Eagleton of the Lettings Team who gave us a fantastic, Covid secure, viewing of the property and answered any questions that we had with no problem. Once we had decided on the property we wanted Adele did all of her behind the scenes work and passed us on to Summer Glen, the Assistant Lettings Manager who guided us through the normally arduous paperwork required to complete the letting. Amazingly because of the brilliant Apps utilised by RMS there was no need to trail into the branch to fill in forms and thereby reduced the Covid risk by 100%. We are so please and would like to say a massive thank you to both Adele and Summer.
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