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Ordered a delivery through just eat. Just eat cancelled the order for some reason whilst still giving five guys the money. I called the restaurant and they told me it’s still an active order on the system and the food is ready just waiting for a driver. Five guys then called me back saying the driver had not shown. I drove down to the restaurant to receive my food and was not only greeted kindly, was told that I would have to wait just 2 more minutes as they have re-cooked my order as an apology.
This is the best customer service I have received within the food industry. Not only did they call me when the driver hadn’t shown, they gave me fresh food as an apology, even though they didn’t have anything to apologise for. (Other places would’ve given somebody the order that’s been sat for a while).
When I got home the food was delicious.
Customer service like this goes a million miles and is very rare to find.
Thanks again to all of the staff there especially the person I spoke to on the phone.
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We had our very first visit to any Five Guys anywhere today and thoroughly enjoyed it. As ever, I was overwhelmed by the menu (this is any menu, not just Five Guys...their menu is straightforward) so opted for a 'all in' cheeseburger, regular fries and a water.
Our bag arrived with piping hot contents, 1.5 tonnes of fries and everything was really well packaged. There was plenty of serviettes (which was good as they're essential) and vinegar and tomato sauce are available. Everything was excellent, fresh and really delicious. I was pleasantly surprised! Definitely lived up to the hype.
Everyone there was cleaning everything in sight for the duration of our visit and I was pleased to see the Manager speak to a member of staff who, although cleaning vigorously, was scraping the chairs across the floor which gave the venue a school canteen feel. However, he noticed this spoke to him and it was soon rectified - thanks for this, it was getting annoying 😂.
I didn't use the facilities however, they are disability friendly.
There is a clear queuing system to order and extremely attentive and well-trained (and patient with people who are new and indecisive) staff.
We will be back! ♥️
I eat the vegetarian option about 90% of the time. So when it's time for a burger it's GOT o be GOOD. And Five Guys is my new favourite for a great burger. The staff are enthusiastic and friendly, and those burgers are delicious!
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