A very well located restaurant with plenty of accessible parking. Friendly waiting staff and very tasty, fresh and enjoyable food. A great menu but sadly not many vegetarian options that are high in protein. The food did take a lot longer than hoped to be served and we were waiting close to 45 mins for fairly straightforward meals. We did have to remind the waitress that the brownie was missing the ice cream and were not given any plates until about 10 minutes of asking, but all things considered, an enjoyable family meal with a good Sunday offer of 2-4-1 on main meals. The prices without this offer are quite unreasonable, e.g. >£10 for a salad, which was primarily rocket served on a base of hummus with salad dressing - the price not justified. Similarly, the kids meal portions are quite small for the price, something that should look to be addressed. Overall, thank you for a good lunch and hopefully the constructive criticism can be worked on.
What a fabulous place to eat! Exceptional service from the moment we entered.
Great atmosphere.
Loved the seating booths.
We had Gluten free meals, the salmon was perfection! 😋 plus alcohol free cocktails too 🤩
Mixed by a lovely young man...Harry.
Speedy service too.
Will definitely be going back 5🌟
Free parking
Vegetarian options
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I recently had the pleasure of dining at Frankie and Benny's located in Hempstead Valley Shopping Centre, Gillingham, and it was an enjoyable experience overall.
Frankie and Benny's offers a diverse menu that caters to various tastes and preferences. From classic Italian dishes to American-style comfort food, there is something for everyone. I opted for their BBQ ribs, and I must say they were finger-licking good! The meat was tender, smothered in a delicious barbecue sauce that had just the right balance of sweetness and smokiness. The portion size was generous, and the meal left me feeling satisfied.
The service at Frankie and Benny's was friendly and attentive. The staff members were welcoming and made sure that my dining experience was pleasant. They promptly took my order and checked in regularly to ensure everything was to my liking. The wait time for my food was reasonable, and the presentation was appealing.
The restaurant's ambiance was cozy and inviting. The interior was tastefully decorated, creating a warm and comfortable atmosphere. The seating arrangements provided ample privacy, allowing for a relaxed dining experience. The noise level was moderate, making it easy to hold conversations without any disruptions.
One aspect that could be improved is the speed of service during busy hours. While the staff was doing their best, at times, there was a slight delay in attending to customer needs. However, it was not a major issue and did not significantly impact my overall experience.
The location of Frankie and Benny's within Hempstead Valley Shopping Centre offers convenience and easy accessibility. Parking facilities are available nearby, which makes it convenient for customers to visit.
In conclusion, Frankie and Benny's at Hempstead Valley Shopping Centre is a restaurant worth visiting. With its flavorful menu, friendly service, and cozy ambiance, it provides a pleasant dining experience. Whether you're looking for a casual meal with friends or a family gathering, Frankie and Benny's is definitely worth considering.
We had a craving for steak and so opted to come here. We were glad we did as the steak was extremely tasty. The restaurant was empty as we visited late afternoon so it was lovely and quiet (great if you enjoy eating your meal in peace). The waiter was polite, helpful and friendly. The restaurant was clean and cosy. We will definitely go back again.
We took our son and 9 of us in total for his birthday. The food came out perfectly hot and altogether, the staff were very attentive especially Teresa who was a restaurant host for the whole time we were there. Sorted everything we needed and very helpful when we wanted to sort our sons birthday cake xx
Although it’s a little noisy restaurant this branch is pretty good especially our waitress always been nice , making sure you happy with your meal etc so thanks! We love their chicken wings are nice 😊😋! Thanks
Place was vibrant and energetic. We were served by a sweet and lovely lady, who took the time to explain certain combinations of items. Place was busy. Expect to be served atleast 25 minutes after ordering since place is very busy. Good and ample parking spaces. Pleasant place.
The food we ate was quite nice and tingy,we enjoyed it.
After our local frankie and bunny's (Maidstone) shut down we were devastated after being regular visitors.
Today we visited the Hempstead Valley branch and we were so chuffed fantastic food and ambience.
Special shout out to Abbie who went above and beyond to make our visit extra special !
This is the best Frankie’s and Bennies I have visited. The food here has been great and up to a high standard every single visit. At one point me and my boyfriend came here almost every weekend and we have never been disappointed.
I recently dined at a restaurant and had a great experience thanks in part to our server, Aidan. He was friendly, attentive, and had great recommendations for both food and drinks. The food was delicious and the service was excellent, making for an enjoyable evening. I highly recommend this restaurant and suggest asking for Aidan as your server.
Very welcoming staff. We were greeted by a lovely member of staff who made sure we had everything we needed including a high chair and colouring for the children to do. Our waiter was a lovely gentleman named Miles, he was very courteous and looked after us which made the whole experience. The food was very quick to come out which when you have 2 young children is very ideal. Thank you very much :)
We had a lovely breakfast yesterday, service was outstanding! Lottie our waitress was friendly, as were all the staff. Lottie was attentive to our needs and couldn’t have been more helpful, the food was excellent and based on our experience, we shall become regular customers. Highly recommended!
Went with my dad who had m/rare sirloin cooked perfectly. I had a double burger with bacon also cooked perfectly. Waitresses were on the ball. All in all a lovely meal.
I was sceptical about the quality of the food because of my experience last time (different location).
However the food and service and staff were all fantastic.
Thinking of the portions last time I ordered 2 dishes and that was a challenge but all was fab. Definitely recommend this place.
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