Came here with my daughter as a 13th birthday surprise. We got seated pretty quickly as the restaurant wasn't overly busy at the time of arrival and were advised that Bill's is cashless, which was fine for us but good for others to be aware of. Although we indicated at the time of seating that were going for the bottomless pancakes for us all, it took a good 10 to 15 minutes for someone to come and take our order. Ordered 1 speciality coffee (decaf oat milk latte) A normal latte and 2 hot chocolates with cream for both my children. I asked for the pancakes with fresh strawberries, cream, toasted hazelnuts and pancake syrup. Fresh strawberries, chocolate crumb and clotted cream icecream, as well as chocolate sauce for my wife and both children. The hot chocolates were brought over first, then the 2 coffees. Now, I can drink black coffee, to give you an idea, but the coffee was SO bitter, I really struggled to drink it, as did my wife with her decaf latte. So in the end we ordered hot chocolates all around. Which I must say, were very nice indeed. Neither my wife nor daughter eat nuts (not an allergy), and the staff were very accommodating when they ordered the pancakes without the toasted hazelnuts. Now we come to the interesting part, we had all finished the food, shortly after the plates were collected we advised at this point, that we no longer wished to order any more food or drinks. Over 30 minutes later - my wife visibly had a payment card in her hand during this time, we had to actively get the attention of a staff member so we could even get the bill brought to our table, which took a further 10 minutes in itself to arrive. On inspecting the bill, my wife noticed a service charge of 12.5% that we had not been made aware would be applied. On querying it we were told we did not have to pay it so just paid for our food and drinks before leaving. This did mean that our experience was tainted by the delays as we had other things planned and could be an issue with the amount of time people may have paid for parking in Farnham.