Always friendly
Busy busy place!
Great table staff, really devoted to keeping it clean and always with a friendly word for everyone
Orders always correct
It is a McDonalds on a motorway.
How exciting can it be?
However it is also an oasis in the desert as there really are not many services along this stretch of motorway.
It always signifies we are about to enter Wales for an adventure for us, so feels far more special than it is in reality!
It is clean and tidy and good service. What you would expect and hope from the Golden Arches.
The man who served us went above and beyond to make sure my daughters meal was gluten-free. We were served immediately even though it was very busy. The food was piping hot and only took 5 minutes to reach us. Even with the allergy request.
Very busy. Lone cleaner was trying her best. Was friendly and polite. Nice interaction with my 4 year old.
First time using the App. All good, with helpful staff. Easier than the ordering process in the restaurant.
Stopped here half way through my journey around lunch time , very busy service station but was served promptly at McDonald's, first McDonald's that actually had all items I wanted including "Milkshake" jackpot! Was served by a lovely member of staff Chloe who was very helpful on pointing me to the toilets and was very quick and efficient serving customers including myself.
Clean service station ,can't complain!
Careful with your sauces. They like to skimp out. Otherwise a decent McDonald's. Food was still hot after walking back to the lorry and they hadn't skimped on the fries portion.
Bog standard motorway McDonald's. Queuing is a bit chaotic (people walk through the queues to get to other amenities) but otherwise OK.
There are shops etc in the complex too but their prices are prohibitively high and you'd be a mug to shop there.
The server was really helpful and chatty. Nice when you've been driving all day to have a friendly face.
Good food like everywhere else great customer service very quick...
Instagram: michaelqmul
Great service station with the big truck stop to the rear. You can park your car if you have a caravan or trailer on the back, which is impossible at some service stations
Very fast service
Food was hot
Where we sat down the area was clean and tidy.
Very busy but fast service and genuinely friendly from the young guy that served me and calm when offering my food when it came.
Patricia Julien-Lambert
+5
I wanted to leave some feedback about exceptional service I had at Roadchef Chester MSA, M56 Junction 14, Elton, Chester, CH2 4QZ McDonalds today from a colleague named Leon. Leon was clearing tables and general cleaning the the McDonald's area of the services.
As I sat eating my breakfast I noticed his polite, friendly and cheery nature not only to myself but serval other tables eating. Leon also greeted customers with a cheery Good morning as they entered the area. Leon personally took the time to offer his assistance when we were clearing the table which I really appreciated. He wished us a safe journey on our forward journey and a good day.
Good customer service is sometimes hard to come by but from observing Leon, I can see that this is something that comes naturally. He genuinely was happy to help and happy to be working at McDonald's.
All too often people are quick to complain about bad customer service but don't often give feedback on good customer service.
So I hope this feedback reaches Leon and personally I would just like to say thank you. Meeting you this morning made my day a little more cheery.
Really happy even when it was busy the food still came out quick and hot.
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