I placed a relatively small order for a mix of authentic 'Christmas Market' sausages to cook over the festive period.
This company is by far the best service we've ever had ordering fresh produce. We placed the order on Monday, it was packaged and sent yesterday afternoon. We received it today. We had emails throughout every step of the process. The packaging, contents and labelling within are superb. The contents were well protected and still frozen.
We would recommend this company everyday of the week and twice on Sundays.
The quality of the food is amazing. All delivered frozen in bomb-proof chilled packing. Everything is simple to cook with full instructions on the website. Also have some fabtastic German alcholic drinks. They've recently improved the packing & enclose more instructions on preparing the food in the box. Customer Service is First Class.
I placed a large order in July for delivery in October, I thought they would reject it given the time period, but no they told me all would be fine.
During this period, I amended the order a couple of times and made a few calls to them. Lisa promised me a call back when something came into stock so I could add it to my order and she did call me, awesome. Shout out to Mirella as well.
Roll forward to October, everything delivered on time and in perfect condition.
Had our party the sausages were great especially the Volkswagon ones and the pork knuckles delightful.
I can't rate this company highly enough. I will continue to use them as the food is very high quality and the service is simply brilliant.
Well done team and thank you.
Ordered meat and vegan items.Vegan bundle came with loads of huge jars of red cabbage etc .The vegan items I tried so far are delicious.
My German mum would have approved
The meat brats are for my boyfriend for Xmas so you will have to wait for his opinion! š
Items arrived beautifully packed and still frozen rock hard.
The cream cake box is happily thawing in my fridge and the cakes look fantastic.Can't wait to eat one..
My order was not delivered by DHL. (No fault of the Sausage Man) They responded immediately to my email, and issued a replacement order which was delivered safely.
Excellent customer service, and the products look amazing.
The sausage man is a great company. Delivery is fast and the quality of the sausages is exceptional.
Twisterlicious
19 Soho Square
London
W1D 3QN
@twisterliciousuk
The Best Delivery Service I have Ever Had
I placed a large order for a party i was having so could only have the food 24 hours prior (no room in fridge)
The food arrived perfectly frozen on time and in full.
The DHL team communicated perfectly and provide a very good service also - I will provide further update on the taste ! but I'm sure it will be good
Outside The Box Islington
+5
Very efficient and friendly customer service, always on time. Fantastic product and great value for money. Our restaurant is highly recommending!
*Outside The Box
I came across this company whilst looking for a company who would be able to deliver groceries during the lock down. I am so glad I did. I think that they are doing a brilliant thing by opening up to the public and helping people who are struggling to get to the shops. I placed my order on Sunday afternoon and received it Tuesday morning. Everything was excellently packaged and still frozen when it arrived. Everything was excellent value for money and I cannot wait to try it all. I know it will be good as our local German pub uses the same product (but charges much more for it). Thank you again for the brilliant service. I would highly recommend :)
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My recent dealings with sausageman.
Great company, very easy to deal with, no problems when i had an issue (even though it wasnāt their fault) and a great selection of products.
Now the issue, i ordered a selection of sausages and schnitzel which came to Ā£26. Delivery was Ā£7 (around 25% of the order) i have no issue with the cost, everything was packaged fantastically and sent on time (even got to pick my delivery day which was great although it didnāt turn up!) but for the cost of delivery i do expect it next day. By the looks of other reviews DHL are letting you down far too often.
I wasnāt contacted by them (DHL) at all during both deliveries to give any idea on progress etc. I contacted them direct regarding the whereabouts of the first shipment, Iām still waiting for a reply now 3 days later!
When the first order did turn up everything was defrosted and at a temperature I wasnāt happy with. This was unacceptable as I intended to store the food in the freezer for a party in a few weeks time. At least 2 of the products i received stated on the packaging āonce thawed do not refreezeā so that wasnāt an option.
Fortunately though sausageman were very professional in how they handled the situation, chasing DHL for me then ultimately replacing the order, which did turn up on time and frozen šš¼
I will be purchasing from you guys again, as your produce is great, i just hope the delivery issues are sorted.
Thanks again, John.
Excellent quality. Very good service. Even when the courier service let us down (because they delivered three days late and therefore the product was spoiled), Sausage Man sent a new order immediately at no extra cost. Highly recommended, hopefully they can keep the same standards and have a very successful business.
I ordered 3 packs of giant chilli beef frankfurters on a Saturday. They arrived on Monday. There was a slight hiccup with DHL but an email to the company quickly resolved that. Excellent service, great packaging and gorgeous dogs that are lovely and chillified!
I recommend them. Buy some!
O have just picked up my first order from the sausage man and even though I haven't tried anything yet I think it will be nice as it looks nice and very well packaged and presented also when I went to pick up my order I couldn't belive how polite and helpfull the staff was and I even got a free hot chocolate
A quick business trip to HRC Excel and I found what I have been searching for for years!!!
Every Xmas I have to get a hot dog from the Xmas market. After the event finishes I hunt for that snappy sausage and have failed.
On Monday I was at the HRC expo on business when I came across this stand. I had a quick chat to the guy and as soon as he said his company supplies the sausages for the Xmas market I was shocked. I had a taster and I was so happy!!!
Quick trip back home and looked into what I could do with the sausage for my business. I put. And all order through as a standard customer . The package came still frozen. Very fast dispatch. Friendly service. Highly recommend thank you for attending HRC if you wasn't there I would be still searching that snappy sausage!!
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