I would like to say thankyou to the lovely lady on the self scan this afternoon. She could see my baby was upset and I was struggling with the pram she came straight over and helped me with the pram and got me a seat! excellent customer service!
Just want to thank your staff who offered to help today, one who found me a trolley with a toddler and baby seat , the cashier who entertained my baby while i I packed and the lady who came to help as I was leaving pulling the trolley with one hand and hungry baby in the other. Everytime I come to this store the staff are great with the babies, normally providing entertainment while they twist while i pack bags.
Friendly staff at Consett, guy on till was really friendly
Have to praise the girls at the cafe in this store. . So pleasant and friendly takes nothing to be nice and the young girls working there are a real pleasure to this store..
Just like to say thank you to some of your wonderful staff. I was in your store today when my 3year old took a tantrum and had a little accident. I asked one of your staff if there was something to clean it up with, he promptly went and got the cleaners to help and a gentleman called Paul who came to offer to help get my son a change of trousers. He assisted us over to the clothing section and got a lovely lady called Claire to assist us, she came with wipes and clean trousers for my son. As I'm heavily pregnant I got all emotional, as you do, Paul offered me a cup of tea and a sit down whilst I pulled myself together and kept my shopping safe out the back. Just can't thank them enough.
On arrival at cafe was greeted by friendly member of staff. She offered to clean our table then continued to offer high standard of customer service throughout our visit. Will definitely be returning again as brought my out for treat & not many options for eating places after 3pm in our area. I would recommend to friends & family too 😊
Called in for breakfast. Reasonably priced, fast service and pleasant staff. Nothing to complain about, hence 5⭐ rating
# Have revised my review, big improvement.
Oh Dear, very slow food service, we arrived for lunch behind a family with six children so were warned about a wait, however 45 mins later sitting with cold coffees, we were still waiting, staff members who ordered after us had their food before us, the same group who I presume were management embarked on a loud boisterous conversation drowning out our quiet chat totally.
Oh and the food was dry and tastes, £17 could have been better spent.
I think the main problem is the one kitchen staff member is trying to fulfil Uber eats orders as well as store customers.
#
New management now in place much much better nowadays very quick service from pleasant staff.
The staff are so friendly it's one of the things me and my friend have commented on this. Will visit again as the food is amazing aswell.
I go for breakfast here and it's tasty the staff are lovely and it's clean what more could you ask for
Staff very friendly, cannot fault them at all.
Limited choice of food but all delicious!
Very friendly and helpful
Great staff always friendly
Lovely vegan breakfast. The staff were very helpful with the grandchildren too
Good for coffee and breakfasts great staff poor location
Nice staff and food great
Smashing restaurant run by smashing folk
Awesome and the staff are awesome too. Thanks
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