Great service from female staffs today. They were very helpful in finding something right for me. Clean, spacious and well lit store. Vast range of chocolate and it is also suitable for vegans.
I had the dark hot chocolate takeaway but I thought the cups were paper thin and were made so the drink couldn’t be too hot. It was warm and not hot.
Chocolate quality very good though.
As usual all well stocked and with good prices. There is always something for your liking at Hotel Chocolat. This time we bought a bottle of gin to offer a friend for her birthday. You get discounts with your VIP card. Staff were nice and service was fast.
Very good food and drinks (especially hot chocolate) but quite pricey.
I just to thank Dhara for her amazing customer service to my lactose intolerant 6 year old niece, Dhara was friendly, professional and made my niece feel really special!
Was served by the lovely Alex, very helpful and kind, made my visit for salted caramel hot chocolate extra nice!
Thank you Alex 🙏
Recently discovered the Hotel Chocolat coffee pods and popped in to this branch to get a few more boxes. Received great customer service, the new store manager lady was really lovely and helpful. Have to admit I was pleasantly surprised, because I usually shop in the Westfield branch and the customer service there leaves a lot to be desired. Will be shopping in this branch going forward, it's worth the slightly longer journey for the considerably better shopping experience.
Catherine (sorry if I've misspelt the name!) was absolutely fantastic. She knew all about the vegan chocolate range, explained what nutmilk was and told me how to look for what I wanted. Best customer service I've had in a while. Super helpful, very friendly and just very lovely.
Nice girl 2 days ago , she served me rose ice cream despite she was closing . She is really friendly and kind ;)
Love the hot chocolate and other drinks here. They use excellent quality ingredients and you can taste the difference.
I could eat buckets of the chocolate cream on top of this hot chocolate . Dark classic hot chocolate for me . Quite busy in there but a couple of good seats
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