Visiting yesterday with a small child in tow, staff could not have been more helpful and attentive. Three members of staff offered me assistance at different times during my visit and all the staff were working hard to make the restaurant operate as efficiently as possible and keeping everything clean and pleasant. Thank you.
Used self-service machines, staff on collection were friendly enough but gave me food on tray when I wanted it takeaway. On putting food into a bag she dropped a good 10-12 chips, so I was left with half a portion :(
The food was always hot and my order was a corrected both times, but was too crowded and found it hard to stand somewhere without getting in someone’s way. But overall a good experience.
Have rated this based on scores of visiting other McDonalds.
Kids decided fairly quickly what they wanted and we ordered at the screens for table service. We was kindly handed some colour in table clothes and crayons for the kids, we had a bit of a wait for food - but to be fair it was noticeably busy.
While we was waiting a member of staff had a chat with the kids to see if they had a nice day, and also explained that the table clothes we were given are full table size. Food arrived shortly afterwards, all seemed fine although we realised that the kids happy meals were missing the kids toys. Thankfully a member of staff resolved this for us. Food itself was, as you would expect, pretty much standard for McDonalds food.
Good service staff are friendly and helpful with fast service even at a time of high demand. The atmosphere changes after it gets dark. This can vary much because of the area, which is located(high crime), but if you're not put off by that, the unbelievable amount of Uber eats and just eat drivers may put you off this stop added note you can park on the highstreet after 8 to pick up your order 😉
Ordered online just before 12 o'clock delivery was for 12.30 - 12.45, then it went to 13.00 - 13.20 then at 13.30 I got a call from the driver telling me it will belonger as there busy and can't keep up with the cooking.
I did ask to speak to a McDonald's worker so they could tell me what was going on but no one wanted to talk to the customer. The driver finally turned up at 14.15 and the food was cold, I did try to cancel the order but could not find anywhere to cancel it. So I had to wait bet customers walking in got their food on time. So Mcdonald workers talk to the customer their the ones keeping you in a job.
As usual, I deliver from this restaurant. Busy most times with a little wait for my order but friendly and efficient staff and a warm atmosphere for dining.
Lovely McDonalds. For starters, the kiosks are easy to use and you can customise your order. And the service is quite quick (for me it’s not that busy today).
Food is good as normal. Table service option was great and the employees were friendly. Music too loud and sounds distorted which spoils the atmosphere.
Lovely floor staff but servers need customer service lessons even if it's just a smile or some recognition to customers
Love this place I have at least 3 McDonald's meals per month
Five stars for the staff in Chatham Mc Donalds . Can't rate the food McDonalds is McDonalds whetever you eat ..but the staff definitely make a visit to Maccy D's in Chatham worth it. Our grandkids love it.
One of the better fast-food restaurants in Chatham. Not great, but certainly a notch above the competition.
Good service got some good space to accommodate people... If its outside also its good... Good experience as always McDonald's good food
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