Great little airport.
It’s easy to get to, plenty of parking and easy to find your way around. There’s a number of bars, shops and places to relax before your flight. On arrival it’s very quick to process your passport and collect your luggage.
recent trip to Jersey although I’ve used this airport in the past, easy y to o move through without any real delays, shops bars and restaurants ok, it’s a lot more welcoming than some of the larger airports like Manchester, if you live near here this is the obvious choice. Parking not too bad for price, we used Long Stay 2, also a bus which runs from Derby😀
Emily Tricarico-Humber
+5
EMA has improved immensely. Security was quicker to get through as the staff seemed more organised and friendly with customers. Great range of shops, food outlets and seating areas to pass the time while waiting for your flight. The short stay parking is also great and makes going on holidays so much easier, as you can pay to leave your car. Staff were friendly with my children who are young and haven't flew much.
Simply my favourite airport. I use it weekly. Such friendly staff that will go above and beyond to help you without being asked, not fake customer service-friendly either - genuinely nice people that seem legit happy working there. No queues, they're super efficient and have lots of capacity so I've always been through security in less than 5 minutes. Everywhere seems clean and modern enough - clearly a refurbished older airport but nothing jumps out as unmaintained. It's not a large building so you can go from front door to gate in less than 10 minutes at walking pace. It's a relaxing environment...they've music playing in security, lots of restaurants and shops, but it's not big or busy enough to necessitate rushing... Everyone from the staff to other passengers seem to get into this relaxed, friendly vibe. As someone who sometimes shows up perilously close to the flight time and then wants to relax... This is the one airport that has you covered!
Loved this airport. Not too large to be impersonal . Staff were polite and helpful. Was stress free travel to the actual airport. Went in the lounge and could relax and enjoy food and drinks. All very nice and would definitely recommend this airport.
The Jet parks bus driver went above and behind when we got on the wrong airport transfer bus last night. After dropping off all his passengers he took us to the correct carpark . We were so impressed but after a long journey we unfortunately forgot to take his name , but thumbs up to EMAP for having such a contentious caring driver.
Went through recently with no problems but on return journey we waited over an hour for suitcases! There was around 4 flights in at similar time & the wrong information kept being put up as to which carousel was relevant to each flight, it was really busy & people were running around like headless chickens! Also the ladies toilets clearly hadn't been cleaned in a while!
This airport is like airports should be: It's small, personal and relaxed. The staff are friendly northerners and actually real people you can talk to! It also has many normally priced food and beverage options past the security gates, which is refreshing!
I have used this airport frequently over the last few years and always been pleased with the services offered. Much better than other larger airports I have used.
The only thing that lets it down is the state of the toilets in the arrivals area.
On each visit; the most recent one being 31st August in the evening they were dirty and smelly. This is not a good impression on returning to the U.K.
Please attend to this and it will be 5stars.
Small airport close enough to Nottingham and Derby which isn't too busy. It does exactly what it is supposed to do.
An error has occurred! Please try again in a few minutes