Reviews Beefeater Border Gate

Good food albeit a little inconsistent for a franchise. I had the same meal for 3 nights in a row which came out either with or without one or two things each time. That aside the food is still tasty and a somewhat fair price within the meal deal though a majority of my favourites carry an additional charge on top of the £26 deal. Breakfast is unlimited and arguably the best part of the deal. Often busy at peak times with somewhat long wait times. The staff are friendly and helpful. The furnishings however, seem either dated or out of place in some parts.

The staff are friendly but, in the evening at least, service was quite slow. The food was good. Breakfast was super fast but that's because it's self service... I don't know if breakfast is only for Premier Inn customers or from everyone, but it is very good value.

I would have given 5 stars if it hadn't been for the attitude of our waitress when we came to pay, so 4 stars is based on the food but otherwise it would have been one. I have not eaten in a Beefeater since I went vegan which is over 35 years ago but they now have vegan options on the menu and we were staying at the Premier Inn next door so it was handy. To complicate matters I have allergies but checked the online allergen information and spoke with the Manager to discuss who was very helpful. We ordered a selection of dishes which for me were side dishes as the mains nearly all contained soya, but at least I was getting fed. Must admit the food was fine, very tasty and we left clean plates. When we asked to pay the waitress was belittling and condescending towards my husband when he was using the card reader. For some strange reason it would only accept contactless payments up to £45 not £100 like everywhere else. She seemed unable to grasp that the machine told my husband to use contactless even though our bill was more than £45. She got exceedingly excited and would not let him explain what the machine was telling him, she talked over him raising her voice as she did. All he was trying to do was explain what he, as a customer, was seeing on the screen, but she would have none of it. Worse the couple on the table next to us wanted to pay and she brought them into the belittling of my husband, as their bill was less than £45. It was totally embarrassing. To cap it all, when the couple left and she back to the table to clear it, she again kept banging on about how she knew better than the machine and him. I told her she needed to go outside, calm down and give us a break. She would have got a tip but for her attitude. What a shame such a lovely evening was spoiled by the attitude of our waitress, it left a nasty taste. Maybe she should concentrate on honing her customer service and people skills rather than her exotic eye make up and the look she was trying to achieve. It is not cool to argue with customers.

Very nice food. I've had the steak and a sundae dessert both times and yum! Friendly and helpful staff too!

Stopped in the hotel while travelling back from Scotland. Warm welcome, drinks order taken immediately and arrived within 2 min 👍 Ordered the 4 starters and all arrived within 20 mins. Wonderful evening and staff were amazingly friendly. We'll done guys 👏👏👏

We visited here on a very long journey back, we was glad of the stop. Food was nice and cooked well, compliments to the chef. To the gent who asked how was our meal, we appreciated that and to aimee our waitress thank you for a great service. Overall we had a great visit. If we are ever back in Carlisle we will be sure to visit again

Really nice and their lunch menu is a bargain at 2 courses for £8.95. I had flatbread and 4oz rump steak sandwich, my mum had flatbread and open grilled chicken sandwich. Although the flatbread was small it was delicious and to be honest enough for lunch. Soft drinks at bottomless at £2.99. A pot of tea was ample for 2 large cups. It’s accessible, it has a separate disabled toilet, which is quite small hence losing a star. Other toilets were pleasant and clean. All in all a lovely lunch for two for £30. Would definitely come again.