I am a regular at this Starbucks and have to say, the service from all of the staff is phenomenal. They're all so happy and welcoming that I'd now consider them friends more than staff.
They make my hot and cold coffees perfectly and they've even helped support my disabled mother to the toilet when she couldn't get there on her own.
Caitlin, Emily, Molly, Laila... (I can't possibly name you all!)
But ALL of the girls are just lovely.
Thank you ladies, for always being so inviting, friendly and happy. It's so nice to see a smiling face when ordering.
I attend each morning at 6am for my latte and to read my morning paper. All the ladies I see each morning in are so friendly and nice,which at that time of day is not easy!!
I am an ex Costa customer of many years but their service became so bad on Newport Road that I converted to Starbucks which I have not regretted. Congratulations to Georgia and all the *girls* for making me feel welcome each morning!
Martin Cleaver, Rumney, Cardiff
I tend to grab a latte here atleast once a day, that should say a lot. The team are always friendly and the store is clean and has a good feel about it. Great first thing, nice and quiet but get a good vibe as the day goes on and the place fills up with people too.
You'vegotthisstrangeeffectonme
+5
I visit the Newport Road store 5 days a week for my daily coffee and sometimes food too. I've always received nothing but the best service from all staff members there, particularly Georgia and Ffion, who go above and beyond. They are professional, very efficient, friendly and always engage in conversation. All staff at this store know my order off by heart, and do a fantastic job multitasking managing the drive thru customers, as well as promptly serving in store as well.
The current team here are a credit to the Starbucks brand, and thoroughly deserve this recognition.
I visited the store last weekend and it was really busy inside I was served by a friendly member of staff and then I joined the queue of people waiting for their drinks. We were all told one of the coffee machines was broken and the girl Dal I think I read on her name badge was rushing through the drinks queue and apologising to each customer as she handed out the drinks. Waiting in a queue can be frustrating but it was clear to see she was trying to manage a stressful situation and some customer were being rude. More staff like her should be employed she is an asset to the business!
A lovely cosy branch of Starbucks. It’s open 24hours and a great place to have late coffee and catch up with friends.
This Starbucks is actually a drive through too, but does have seating inside which spacious and cosy.
Staff are great and highly recommended
Just been to newport road and the lady behind the counter nicole was absolute gem 🧡 her customer skills are kind and friendly her smile was beautiful she in all was lovely. She was helpful as can be. Going to see her monday too 🧡 lovely lovely girl xx
Thankyou Leyla for great service tonight! The shop was having issues with equipment which was clearly causing all sorts of problems. Despite this
I've got to say Leyla had a brilliant, calm and friendly attitude going out of her way and being creative to sort out our order. You don't get much better than this for customer experience IMO!
Lovely store. This store does get a lot of stick but I've never had a problem whilst going there. Keep up the good work.
Staff aren't entirely helpful, coffees normally bitter, although the eggnog latte is a winter. A shame it only available for about 2 months of the year
Nice and quiet, only 2 tables occupied. Staff were friendly, and the coffee was lovely, although I do wish they'd lower the prices as £10.50 for 2 coffees is extortion, lol 🤣 had my favourite Brown Suger Oat Shaken Espresso
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