I have been working and staying in the hotel all week. The friendly and helpful attitude of all the staff has been lovely and makes my job so much easier. Breakfast time is my favourite time in the hotel. I have eaten very well every day and the breakfast chef has the warmest and most infectious smile. She was so grateful when I complemented her scrambled eggs! (They have been perfect every morning).
We booked this trip as part of my husbands 60th celebrations, as we were attending the Bruce Springsteen concert nearby.
From the check in process, Megan was absolutely fabulous! After mentioning it was my husbands birthday she upgraded our room, arranged a birthday cake & a complimentary drink.
The room was very spacious with a large screen TV, & gorgeous bathroom.
The city centre was approximately a 10 minute walk away, which was brilliant.
There is a bar/restaurant just off the reception area. The staff in the bar area were also lovely, namely Anthony. The breakfast staff again were all very helpful.
The breakfast offered was superb, from cereals, cold meats, full hot breakfast to make your own pancakes!
A truly fantastic stay, & a definite to return!
Recently stayed there for a very special occasion, celebrating my birthday with a friend. They even sang Happy Birthday to me. The stay was memorable since before we arrived. The location is amazing and the hotel is very cosy. The team was always very helpful and welcoming. A great shout out to Sarah who checked us in and Barbara at the bar. A great thank you for Alfredo, the GM, who made us feel special. The whole team was great. It was an unforgettable stay. I definitely recommend and I will for sure return. Thank you
We stayed here. 3 years ago. And couldn't wait to return. Great staff. Especially LIT in the kitchen(restaurant assistant) great smile. Friendly and helpful and rescued my blue jacket. I didn't even know I lost. So he remembered my face out of everyone there. The bed was so comfortable I slept like a baby. I don't ever sleep that well. The customs shed food is fair priced and delicious. And the pool is great. Friendly and great staff all around. My favorite hotel. Will recommend to everyone. Thankyou
Nice hotel. Expensive car park. I thought it was free.... sign as you enter says £4 per hour!
Nice pool. Came on a Sunday and there were public swimming lessons taking place. Hot tub, steam room and sauna all available to use. There's a gym on site too.
Good size rooms with TV and hot drink making facilities.
Quiet rooms, didn't really hear any outside noise.
Customs shed restaurant downstairs serving tasty food and a big buffet breakfast area at reasonable prices.
We spent two nights here and were quite pleased with our stay. The room was a standard one but had enough space for three people. We slept comfortably.
Breakfast was good and the restaurant is really nicely designed. The hotel is well situated, you can walk to Cardiff wharf in one direction or to the city center in the other. The swimming pool inside the hotel is a big plus, our daughter enjoyed using it a lot.
We had a short city break at the hotel. Since the British weather is unstable we had the chance to enjoy the nice wellness, warm pool, sauna and jacuzzi when it was raining outside. I only wish there were more seating as we had a baby and finding a seat at some hours was impossible.
Other than that, everything was great and the staff was polite and helpful.
For sure we will return for another city break.
We stayed 2 nights here and were very happy with our stay. The bar and restaurant is very pleasant with lovely staff serving. Having a swim was a welcome start to the day and the pool was good for a hotel pool. Comfortable and clean room. A well-maintained hotel. The staff were all friendly and helpful.
Happy to stay 3 nights in this hotel with my kids. The room is tidy and clean. The swimming pool opening time is long, we have a relaxing holiday here. The staff Megan is very nice and helpful. We would like to come again if we visit cardiff next time.
We had a brilliant time at the Novotel Cardiff. We stayed with our 4 year old. The room was spacious for the 3 of us. The swimming pool was fantastic and we swam every day after breakfast. Our favourite part was the customs shed that is attached. The breakfast and evening meals we enjoyed were fantastic and the staff were so friendly and attentive to our 4 year old. The only reason I wouldn’t give this hotel a 10 is because the rooms are quite warm with no air con. We would 100% stay again.
Another booking fell through so we came here last minute. We had Megan to check us in and sort out a room for us who was more than helpful and was really understanding. Helpful friendly staff and lovely rooms.
A lovely hotel that is well situated and has great facilities. We enjoyed our stay.
The only complaints are that the hot tub in the leisure area wasn’t warm, tea and coffee in the room wasn’t replenished, our bathroom was a bit dated/worn and that on departure the front desk staff seemed totally disinterested in talking or helping us with any urgency.
Trying to speak with anyone about your stay is difficult, the heating wasn't working and I think my mum left something in the room I keep being told someone will call me back but no one has things seem lovely but actually customer service could be improved upon. Toilets could be cleaner, heating not working evidence now from reading these reviews sadly these factors are the norm ...it could be so good ?
This hotel, a short 15 minute walk to Cardif Central Station, is a perfect mixture of great location, local feel, friendly vibes, and up to date decor. We had a lovely swim in the pool, followed by a soak in the hot tub. Even the maintenance staff greet you with a smile and a little chat if that's what you are in to. David and Megan's help at the front desk and Lit's warm smile in the morning at the buffet are a great way to start your day. I cannot say enough about the staff at The Custom Shed restaurant on site. Here goes some well deserved shout outs: Holly, Adebola, Catia Anthony, Barbara, Joyce and Joseph the Chefs who are so accommodating in the kitchen. We spent a week there and felt comfortable asking for what it was we needed because the staff was always there to ask. They even gave us an extra box for my daughter to mail something! Would very much recommend for a real great Cardiff experience!!!
Just spent three nights at hotel. Kids loved the pool and Xbox! Couldn't fault anything. Staff very pleasant especially Welsh guy who was our waiter on Tuesday night when family came to join us for a meal. He was very friendly and helpful. We look forward to our next stay here.
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