Good all round, high-end supermarket. Lots of authentic wood fired pizzas. Nice panna cotta and good Italian olives.
I went to this M&S yesterday (24/02/23) and it was excellent the staff were amazing they were very polite, very respectful. There was one staff in particular named Tyler he was a real gentleman for helping me find different various of foods, he fulfilled my purchase, I was very impressed about all staff in general.
You can't beat M&S. Good clothes that are well made, look great and last. When it comes to food, M&S blow the socks off the competition. The cafe is good. Coffee served beats Costa and Starbucks. A great place to come.
Great choices, lovely little cafe too
Visited the Cambridge M&S café yesterday and would like to say that I was very impressed with the staff’s “service with a smile “and the constant cleaning regime they had put in place.
Also, we found very helpful, pleasant staff in both the store with the food hall and the other separate store. These are the standards that we appreciate and want to make us return.
Purchasing from the food hall: the ladies on the bakery section were absolutely lovely and went out of their way to package the batch of muffins I bought so they wouldn't get damaged. The baked good are absolutely delicious too :)
The staff were simply great today and one lady in particular helped me as I had lost my purse in-between the 2 marks and Spencer stores and was in a panic, she got a chair so I could sit and check my bags again and went across to the food store and found my purse in the meantime , a customer had handed it in! There are some really good people out there!
Quality fabric. Bit less trendy but have a lot to choose from. I've been loyal to them for 15 years now and the quality of products have never failed. Customer service could be improved.
It's a good M & S on 2 sites. But 1 had a lady in a,wheelchair with me and many aisles were inaccessible due to the number of racks and displays. I complained and staff said they would report it. I doubt if a mum and pushchair would have been able to access either.
A shame it makes shopping stressful.
Some good bargains to be had in New Year offerings. Overall quality seems to have improved over recent years. Still too many lines of products and goods though - need to be more selective.
Excellent customer service from cashier Richard in the food hall. Very friendly and offered mince pie add ons. Richard should be leading customer service training in this store, he is that good. Thank you Richard you made our day. 👍👏👏👏
I went into the marks and Spencers cafe and because of a medical problem and I was extremely hot I needed to sit down while my sister queued up. As soon as I sat down a young man came over and offered to clear the tables , he asked if I wanted the table wiped, I said yes and he came back straight away to do it. I asked him if they did a glass of water and he offered to get me one. He was very busy clearing tables and returned asking if I wanted another one as he obviously noticed my empty glass and brought me a second. He was very friendly, kind and efficient. Within a couple of minutes he came back with my sister and a tray full of our lunch which was beyond helpful. So thank Matt for being so lovely and caring. Linda S
Excellent customer service. Products great. Sizing is available 90% of the time.
Whenever I visit the UK, I make sure I don't miss dropping into M & S. The Cambridge stores are my favourite, although you have to visit two! Women's and children's clothing in one store, menswear and food in the other. I love that they put menswear with the food hall!!
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