Since the refit the atmosphere is such a great welcoming environment to work in every week as well as catch up with friends. Amy has worked so hard every week to give her all to every customer and create a sense of community in store even during big layout changes and staff shortages! I think the bathrooms need updating next and maybe a touch warmer on the air con but that’s really just my preference also having the m&s food options for kids would be a great addition.
Quite busy, staff pleasant, coffee hot. A nice place for a quick bite and gossip.
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This is a nice and cheerful Costa Coffee, the staff seem pleasant although I was waiting a long time in the queue because there may have been a shortage of staff. It was quite busy in that place but there were plenty of seats available, and a good few outside. The seats and tables are fairly close together and there was a shortage of very soft seats but I was comfortable enough on one of their padded seats.
The only problem was that although I asked for a decaffeinated coffee I’m fairly sure I was given caffeinated, because I’m feeling very strung up and tense a few hours later; exactly the same feeling I get when I’ve had too much caffeine. I’m a bit allergic to to caffeine. When I think back on it I can recall that the message for a decaffeinated coffee wasn’t relayed very well from the assistant who served me to the barrister who made the drink, I will have to double check my coffee in future. Now I possibly face a sleepless night due to the high dosage of caffeine I’ve possibly consumed today.😕
Apart from that my time went well in there.
I’m rating this coffee shop three stars, if I felt that they hadn’t have made the mistake with the decaffeinated coffee it would have been four.
Actually, I will give them the benefit of any doubt and give them four. 🌟🌟🌟🌟
Polite and great welcome from the staff. Also helped. Me download the app for. Costa bran rewards.
Good coffee and pleasent service on each occassion
Staff very helpful and diligent with dietary requirements. Fast service, very clean, definitely recommend.
Always come here with my friends and family. I have been told that a refurb is happening after the Easter holiday! GREAT!
Needs happier staff and a good clean!! A let down for costa!!....now it's 2023 and so much improvement in this store...now I can say clean and friendly place ....well done bognor Costa!!!
With its new refurbishment the high street coffee shop is fresher and feels more roomy. Everything you would expect is on offer and the staff team are welcoming. The only problem I found was that they make tea the continental way, putting the teabag on the saucer while the water gets cold. There are outside seats too and the toilet is usually clean. It sometimes takes them a while to clear the tables but the service is fairly quick. Watch out for the busy times if you are in a hurry.
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Staff where friendly and polite.
Good social distancing has been mapped out inside.
You do not have to ask for a key to use the toilet like other Costas.
Lovely place to have a coffee!! Me and my husband come here a lot!! It’s a good place to bring the kids and the grandkids. Lots to choose from, but the sweet treats usually make me gain a pound or too before I go to slimming world!
Not amazing seating but it is a slightly smaller Costa so we sat outside and they were really prompt bringing drinks out and making sure we were happy with our bits.
Great customer service!
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