Great atmosphere with ample seating in this branch of Café Nero. Many drinks and treats to choose from. Service was unpleasantly slow, but I appreciate that it was a bit busy. There is a toilet for customers which requires a key from the staff.
Overall a good place to stop for a nice coffee and great cakes.
So easy to pass, so difficult to return to - but I find everywhere at New Street like this. Tucked away in a quiet corner next to Five Guys you have to keep your eye on the 🕰️ if you’re catching a 🚂. Fast efficient service as you’d expect at a railway station.
I was visiting Birmingham for the Christmas market so had a quick stop for a hot drink and a bite to eat. I opted for a cortado and a vegetable version of a sausage roll which was delicious served hot. The staff serving were very friendly and it wasn't too busy inside. The decor inside was really nice with old style books inside little nooks next to the booth style tables, really nice touch which made you feel cozy in there.
At the beginning, the staff at the counter were pleasant and friendly. I requested a hot chocolate with cream, but unfortunately, they had to provide it in a takeaway cup due to a broken dishwasher. I politely asked them not to seal the cup to avoid the cream sticking, but the person disagreed. The hot chocolate quantity was less than expected. On a positive note, the atmosphere is serene and peaceful. I enjoyed sipping my hot chocolate while waiting for my train. (Ps: the cup photo is from my last to last visit.)
I was pleasantly met with the very warm welcoming confident and friendly customer service on coming into Birmingham after a long train trip. Merin for me was the opitomy of customer care. Most friendly and helpful. This stood out for me & want to a Big Thank you!
Good coffee with lovely atmosphere. The one who is really a book person can visit this place. Lots of book option and great view of Birmingham with coffee is the main attraction point of this place.
Gurjit Dusanj Estate Agent
+5
Always love a Caffè nero coffee. Their coffee blends just seem to hit the spot. Recently enjoying their new iced options. Service is always good here 👌
blendedTime (BlendedTime)
+4
Caffe Nero is a very decent cafe, and although I haven't visited them very much I can always rely on them for a nice coffee. Today I ordered a flat white, and the limited edition 'mystery hot chocolate'. This was being sold as part of the advertising campaign for the new Batman film. I was excited to order it, as it was shown to have a chocolate dusting topping it. The chocolate was in the shape of a question mark. 'What an interesting thing to post as part of my review', I thought.
Unfortunately it arrived in a capped paper cup, and upon opening it the foam was plain as can be. Although this left me with some questions, it was but a blemish on a lovely visit to this cafe. Not too crowded, lovely atmosphere and a pretty good cup of coffee
4/5
The staff provided me with a pleasant service.
I find this a lovely place to sit. It’s up a corner of the station so you don’t get disturbed by train announcements. It’s a lovely warm place with comfy seating and plenty of charging points. Nice place away from the hustle and bustle to have a rest.
Good and quick service. Bring your own cup and get double stamps.
i ordered an iced vanilla latte and it was so good!! i’ve ordered such a simple drink in other branches before but never has it tasted that good. i think it might be all down to the barista. was served by a lovely smiley black haired asian girl. will definitely be coming to this branch again!!
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