Nice Costa, 200 yards from Snow Hill car park, very nice, friendly staff, super Almond croissant and aid course a large cappuccino, seating area at the back is bigger than you first expect, very clean and well kept. Drink was excellent.
Always Busy! Toilets are downstairs and upstairs, the Coffee as always Perfect in Costa just come and enjoy!
Beauty in simplicity. I walked into Costa, waited on my designated 2 metre safe distance mark. Made my order with the warm, assistive staff and moved to the next mark to collect my order. I had to pay extra for non-dairy milk, which I hope, will become something of the past. The coffee was lovely. The queue, as I was leaving, was huge. I was happy in the knowledge I had just missed it, which was nice.
It wasn't't busy when I arrived early Monday morning. Friendly staff. Quick service. Plenty of choice and plenty of seats around. Toilets are also available.
Kerry took my order and made me the drink chai latte with coconut milk. She was very bubbley and comforting and was very patient whilst i was struggling to make my order. Now normally it is very flavourless but kerry made it with perfection. Her service is amazing she treats customers in a joyouse way and really looks after her customers with a smile and abundance of joy.
All staff are very friendly and helpful but service was very slow I just like to say You guys need to improve your service.
Thank you
I have been going to this Costa for years. The team and manager are very inviting and friendly on every visit even though it can get busy but they seem to very speedy and never have to wait long for my coffee in the morning. Best Coffee shop I've ever been to. Thanks Costa.
While visiting Birmingham from Canada in late May. Costa Coffee on Snow Hill became our afternoon coffee destination. The ladies there were super friendly, accommodating and customer focused every time we visited. A great team indeed! We sat both inside and outside and everything was great. A Costa Americano with cream accompanied by a slice of Walnut Carrot Cake became my addiction each afternoon for a week! When in the city centre, be sure to visit this location.....you will be glad you did!
Excellent service. Went in for the first time today to meet up with a friend. The staff were very patient with me which put me at ease. After being hit with Covid a couple of months ago still struggling, couldn't carry the tray to where we were sitting, the server cold see there was a problem and took it to where I was sitting. Thank you for for helping. There is a good amount of seating there, with plenty downstairs, great place to meet up to chat.
The Supervisor Christina was brilliant. The otter staff member had mistakenly used my free drink option when I had specifically asked them not do so. The staff was struggling to cancel it and charge me the correct price. Rather than continuing to make me wait, Christina stepped in and waived the charges and gave me a complimentary drink. I found this a very professional approach and good prompt decision making which protects and enhances a company's reputationif valuing and putting the customer first. Something I expect my own staff to do.
Well done to her and thank you for employing such competent sensible people
Came in as usual for a quick coffee whilst I head off to Uni, honestly staff are lovely and kind. The app for me wasn’t working today for the free drink promotion either with data or WiFi on. But they did me a drink on the house as I was in a rush which is really appreciative.
Found seats on busy Saturday afternoon, didn't think we would. Nice knowledgeable and helpful staff. Free WiFi.
Best service team, irrespective of how busy they are! Always great for my work coffees. Thanks team.
I come here when I’m on the run and feel peckish, I personally enjoy the smoked bacon roll and a large chai latte to go with it
Always greeted with the biggest smile,so I guess that's where the gr8 service starts,I always think if your welcomed and can ask them how there day has been, a slight rapour is better all round.i have nothing short of praise for the lovely staff at colmore row Birmingham.thank all for making my day everyday.
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