Holly, Jack, Karen, Ceejay, Abi, and Leonor (please forgive the spelling) have amazing customer service. These humans make me feel so welcome every time I come in. They are attentive, lovely and go out their way. They have a sense of humour and make me laugh at least once!
Deserve a pay rise if you ask me!!
Always pop in here on the way back from Devon/Cornwall😎. Never had any issues with staff, always super polite and very helpful😁, coffee & the cakes always spot on👊, it's a place to relax n unwind with a great view out over the hills🌄 or even sit outside☀️. You defo need this pit stop b4 you hit the M5/M6 jct🤦😭🚙🚗🚛🛻🚙🚚🚛🚗
Very friendly and positive staff. I came to have break,shower and obviously coffee.Place was clean and very well looked after. Nice and polite staff who know how to treat customers. I wish everyone would have the same attitude. Good place to stop for a quick break. I will be gladly coming back when in the area. I can recommend it to fellow drivers.
Thank you very much.
The staff at this service station are what makes the difference. I guess they get a lot of grief from some customers, but I have nothing but praise for them and their smiles. Long may this continue! Thank you so much. Coffee and cakes are lovely as well
Friendly and welcoming Costa Coffee located within the services with plenty of seating, good coffee and a nice selection of snacks and/or sandwiches. Staff are friendly and helpful and good place to sit down and relax a bit whilst travelling or just trying to kill some time.
Grove Blind & Shutter Co.
+5
I was stuck at Frankley for almost 6 hours awaiting recovery. Having sat for some time in Costa as they had the only comfortable seats the young lady who was working approached me and said she was due to finish shortly and I had been there bearly as long as her. She very kindly offered me a drink as I had been there so long and it was cold. She insisted on making me a coffee and as I was the only person there chatted to me for a while. Her name is Emily and is a credit to Costa and I had noticed during the time waiting that she had excellent skills dealing with the different customers who came and went and was extremely efficient and conscientious. An angel in my several hours of need😊
Costa is Costa, if you haven’t been there before, it’s similar to Starbucks and does ok coffee. They do a good cortado. I don’t normally review a costas if I’ve been in but thought the staff were particularly friendly, cheery and helpful so thought I’d give them. 5 star review today. I hope Costa gives them both some sort of reward 😉
Absolutely lovely service! I picked up a Magic Bag from them and it was full of a great variety of wonderful food! Sadly, the app I used to get my Magic Bag mixed up the business I was reviewing and the Costa got one star short of the 5 stars I wanted to give them, so I came here to state just how amazing the food was, how great and quick the service was, and how lovely the gentleman who was working 23 November in the evening was! You were awesome!^-^ Thank you!!! Cannot recommend this Costa enough!
Good place for coffee and price is okay, if you have a Costa card you can earn points and possibly a free drink.
Great views. Wall of glass to enjoy the countryside and watch the eagles hovering!!!
Team were great and washed out my flask before putting my new drink in. Friendly, polite and a more personal service.
My walking mates were impressed with the seating area and the sofas in particular.
Chris “Pie man” Morgan
+4
Generic costa all good . Very good veiw at north bound side . Still good ..
Yet another good Costa food drink and service as good as always can't fault Costa yet to find one which disappoints
I had cheese toastie with a hint of mustard, wife had a lain hame and cheese toastie, we loved it. Decaff tea and a lattee coffee ( you can get a decaf lattee).
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