Clean trays. Yes really really clean
Fantastic atmosphere
Service was excellent, even though the staff were spoken to so rudely by some customers. They kept smiles on their faces and were still really pleasant with everyone. Very professional.
The girls weren’t having the best day today due to technological issues. But for me, as a customer it’s not about that, as that’s completely out of their control. As long as the customer service is good (which it was) very good in fact, that’s all that matters. I thought the manager handled the situation well- leaving two customers satisfied who might’ve left feeling otherwise had she not jumped into action. Giving one customer a free beverage and tea cake as a goodwill gesture, while allowing me two small beverages in place of one medium. Overall fantastic service despite things not going swimmingly for the staff.
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